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teotrainingltd
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January 26, 2025 at 11:50 pm
I have been trying unsuccessfully to put the new API keys into EE 5.0.33.p.
As soon as put in either a new PAT or a SAK, it gives an error which states :
Error connecting to Infusionsoft: ERROR: 2 – [InvalidKey]Invalid Key. Please double-check your application name and private key
Infusionsoft_Admin_Page – _update_settings – 283
It accepts the API legacy key but not the new keys. Keap has gives us till 31 Jan to make this work. Can someone please assist?
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Tony
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January 27, 2025 at 5:35 am
Hi there,
We’ve pushed an update for the add-on to fix this, please update to version 2.2.4.p of the Infusionsoft/Keap add-on.
If you don’t see the update available on your site, go to Event Espresso -> General Settings and just hit save whilst making no changes. That will force an update check for you, and it should show in Dashboard -> Plugins.
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teotrainingltd
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January 27, 2025 at 9:44 pm
Hi Tony!
The moment we upgraded Addon to the 2.2.4p version the site has started to give is a Critical error and is down.
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teotrainingltd
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January 27, 2025 at 9:55 pm
To give some more context here : Once the upgrade was done on the Addon, it stopped showing the Instance needed and just showed a Blank Key field entry.
When we input the SAK, the site began to give a critical error.
I have had to revert the site to an older version.
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teotrainingltd
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January 28, 2025 at 12:26 am
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Tony
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January 28, 2025 at 6:52 am
Hmmm, odd!
I’m investigating this currently.
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teotrainingltd
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January 28, 2025 at 12:37 pm
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Tony
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January 28, 2025 at 3:23 pm
Pushed a new version of the Keap add-on (2.2.5.p) to fix the above error. My apologies for any inconvenience caused by the error.
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Tony
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January 28, 2025 at 3:24 pm
This reply has been marked as private.
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teotrainingltd
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January 28, 2025 at 4:09 pm
This reply has been marked as private.
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Tony
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January 28, 2025 at 4:25 pm
Oh, yeah, I see.
The key is valid for one domain, so the license server sees the staging site as a separate domain. Currently, we don’t have a way to assign a staging site to a specific domain; the license server accounts for some common domain formats but not the one you are using.
This is something we are looking to change within the license server but currently you’ll need to update manually on the staging site if keeping the key in use on the live site.
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teotrainingltd
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January 28, 2025 at 4:45 pm
This reply has been marked as private.
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Tony
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January 28, 2025 at 4:50 pm
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teotrainingltd
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January 28, 2025 at 5:29 pm
i just updated the plugin to 2.2.5p. The new addon interface did not show me a way to insert the instance ID. I went ahead and add the new SAK and it accepted it. Thats a change and a positive one.
Can you confirm which Keap instance ID has been fed?
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