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EE no longer sending emails on new events created this past week!

Posted: March 6, 2019 at 12:59 pm


annsiegle

March 6, 2019 at 12:59 pm

I looked this up in the forum and indeed, my settings are set to [CO_EMAIL] which is the new format. And yet, new events just created are NOT sending emails, even though events we created a month or so ago ARE still sending them. We’re getting this error message:

The following errors have occurred:
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (annsiegle@gmail.com) or “from” address (info@miafterschoolassociation.org) is invalid.

The test message was not sent

The annsiegle@gmail.com is my email that I entered into the default message’s “TEST” area and the client’s email is correct (the send email).


Josh

  • Support Staff

March 6, 2019 at 2:18 pm

Hi,

May I ask, with the events that you said that have no trouble with emails, do those use custom message templates or templates that are not the same as the message templates used by the new events?


annsiegle

March 11, 2019 at 2:08 pm

Since we created new events we haven’t been able to get the emails to send correctly. Older ones worked fine, I suspect it’s an update?

The following errors have occurred:
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (annsiegle@gmail.com) or “from” address (info@miafterschoolassociation.org) is invalid.

The test message was not sent


Josh

  • Support Staff

March 11, 2019 at 2:53 pm

Hi,

May I ask, do your older events also use the same from address for their emails?

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Updated by  Josh 4 months ago ago

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