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EE Disappeared from WP

Posted: February 8, 2018 at 1:27 pm


TVCT

February 8, 2018 at 1:27 pm

Hello – my EE just disappeared from WP. I tried to do the update and it didn’t accept it and now the files are just gone. HELP!


TVCT

February 8, 2018 at 1:28 pm

I received this message when trying to reactivate: Event Espresso Multi Event Registration could not be activated. Please ensure that Event Espresso version 4.9.23.rc.001 or higher is running


Josh

  • Support Staff

February 8, 2018 at 1:45 pm

Hi there,

It sounds like you’ll need to remove Event Espresso version 4.9.23.rc.001 and replace with the current version, which you can download from your account page.


TVCT

February 8, 2018 at 2:02 pm

So, that crashed my page. I’m not having a lot of luck with EE. It’s slowing my site down, requiring me to become PCI compliant which is a HUGE expense of time and capital. Is there anyway to retrieve our registrations if we move to a different system?


TVCT

February 8, 2018 at 2:05 pm

The upload crashed my site once, failed twice. Can I just get a history of my registrations, please? This is crazy.


TVCT

February 8, 2018 at 2:09 pm

FAILED because Destination folder already exists. /hermes/bosnaweb20a/b2995/ipg.tvchildrenstheaterco/wp-content/plugins/event-espresso-core-reg/
Where do I remove the old version? It isn’t in plugins…


Josh

  • Support Staff

February 8, 2018 at 2:25 pm

You can go into either your host’s cpanel or use FTP and remove the event-espresso-core-reg folder from /wp-content/plugins/


TVCT

February 8, 2018 at 4:30 pm

I did as you instructed and tried reloading. It crashed my site again TWICE. I just need my registration information. Why is this so hard?


TVCT

February 8, 2018 at 4:38 pm

Resolved.


Tony

  • Support Staff

February 9, 2018 at 3:20 am

Hi there,

I noticed you posted to say this issue has been resolved, but I wanted to clarify on some of the points made above.

So, that crashed my page. I’m not having a lot of luck with EE.

Assuming that crashing the page means you got the error you posted:

‘FAILED because Destination folder already exists.’

In short what it appears has happened is the update failed but left at least the /event-espresso-core-reg/ directory in the plugins directory, meaning when you try to install the new version and your server extracts the event-espresso-core-reg directory into plugins, there’s an error because it already exists.

EE doesn’t have any control over the update process, it’s all down to your server and WordPress itself, we simply tell WP where to download the download the update from and it does the rest.

It’s slowing my site down

Have you previously posted about this? Depending on the cause we may be able to help.

If you’d like to open up a new thread and provide some details of this we can investigate.

requiring me to become PCI compliant which is a HUGE expense of time and capital.

Any site the takes payments must be PCI compliant, the only difference from one site to another is the level of compliance you need to undertake and that is dictated by the payment method you use, not EE itself.

There are multiple payment methods to choose from and using off-site payment method like Stripe or PayPal Express allows you to take payments using the lowest form of PCI Compliance (SAQ-A).

Onsite payment methods such as Auth.net AIM or PayPal Pro require SAQ-D (the highest level) but that’s not from EE itself, that’s a requirement based on using an on-site payment method.

The same would be required with those payment methods even if using another plugin.

Is there anyway to retrieve our registrations if we move to a different system?

Not easily no, you can export all of your registrations no you have EE running through Event Espresso -> Registrations, at the bottom of the list you’ll have an ‘All Registrations CSV report’ which will give you the details on each registration.

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Status: closed

Updated by  Tony 3 months, 2 weeks ago ago

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