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EE Cannot be automatically updated

Posted: March 21, 2016 at 5:12 pm


March 21, 2016 at 5:12 pm

Hi guys,

First post, nice to meet you all.

So the thing is that I wanted to update EE to its newest version. However, after i clicked ‘update’, The webpage said “Automatic updates cannot be setup for an EE addon because of an error in the file. Please contact support, and include a list of EE addons recently installed/updated”.

What file was it referring to?
How do i find it and fix it quickly?
Are there any other methods for updating EE?

By the way, the current installed version is and my WordPress version is 4.4.2.

Thanks a lot,



  • Support Staff

March 21, 2016 at 7:22 pm

Hi Tony,

It sounds like your add-ons are out of date and can’t be updated using the 1-click update method. If you have an account with an up-to-date support license, you can download the latest version of the add-ons, remove the old add-ons, and install the new add-ons from your website’s WordPress Plugins page.


March 21, 2016 at 7:34 pm

Thank you very much, Josh. I will try that.

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Status: closed

Updated by  tony 3 years, 6 months ago ago

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