Support

January 15, 2019 at 5:01 pm

Hi Kim,

If you go to Dashboard -> Plugins

Can you See Event Espresso 4 listed there? Is it activated?

Also can you see the EE4 Calendar listed there? Again is that acitvated?

January 16, 2019 at 10:07 am

Ok, so if you are getting that error, you either don’t have Event Espresso installed on the site, or you have a really old version.

I checked your site using the REST API and I can’t see any sign of Event Espresso at all, so I’m assuming it’s not installed.

Starting from the Event Espresso core plugin, in Dashboard -> Plugins, do you see this? – https://monosnap.com/file/uZ4QFPDhl5mTila7xPIKKFfV8uqFRj

If yes, what is the version number on your site?

If no, you need to install Event Espresso as it has somehow been removed from your site. Go to your account page, download Event Espresso 4 from your download section to your machine.

Now on your site go to Dashboard -> Plugins -> Add new -> Upload plugin

Select the .zip file you just downloaded to your machine, upload and activate.

Do you get any errors when doing the above?

January 16, 2019 at 4:35 pm

What was the full error messages?

I’m guessing destination already exists? If so it means your server failed during an update and still has the EE plugins directory in the plugins folder, but it either has no files in it, or missing files.

You’ll need FTP access to the server to fix this, do you have FTP credentials?

January 17, 2019 at 8:22 am

Yeah, that’s the error I thought it was.

It means an update failed but WordPress left the plugin directory meaning you can’t install the plugin again, without removing that directory.

You need to remove the event-espresso-core-reg directory from /wp-content/plugins/

I am the sole admin and so I’m sure I have ftp rights access although this isn’t something I’ve done on a WP site.
Is there an easier way?

You need to access the server’s file in one form or another, GoDaddy usually have a ‘File Manager’ within their control panel, you can use that if you prefer…. or if contact GoDaddy support they can remove the directory for you, just send them the above error and ask them to remove the event-espresso-core-reg directory for you so you can re-install the plugin.

If you have the FTP credentials I can remove that directory for you if preferred, but if you don’t have them already it may be quicker to contact GoDaddy support.

January 17, 2019 at 8:32 am

Nothing is stored within the plugin itself, its all in your database.

The only exception to that is if you have altered any of the plugins files yourself (which you shouldn’t do anyway as you’ll lose any changes each time the plugin updates).

It’s good practice when updating any part of your site to create a quick database backup first so I’d recommend doing that now just to be safe but removing the EE plugin directory should not cause any issues.

January 17, 2019 at 8:47 am

You’re most welcome.

I haven’t altered any plug in files so it’s good to know the settings are saved in my database. That’s a relief and I feel more confident this will be an easier fix.

You’re basically doing a manual plugin update (removing the plugin and reinstalling the latest version), but because there’s a directory already there you can’t ‘start’ the process through the WordPress user interface and just need to remove it from the server first. You shouldn’t run into any problems once that directory has been removed.

January 18, 2019 at 4:40 am

Great 🙂

Any further problems please do let us know.