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Command Presence
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May 19, 2022 at 11:13 am
I’m no longer able to apply payments or refunds, enter a promo code, view and download receipts or see the Stripe transaction #. This has been going on since yesterday. Thank you
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Joao Victor
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May 19, 2022 at 6:36 pm
Hi there!
Thanks for contacting us today.
Could you please provide us with more details about this problem? Screenshots or record your screen?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Thanks!
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Command Presence
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June 2, 2022 at 9:11 am
Screenshot
This is on my backend (admin) when I open up a registrants shopping cart. I used to be able to apply payments/refund/promo codes, and could see the Stripe transaction code but none of that is there anymore and this has been going on since May 18. Thanks for your help.
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Joao Victor
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June 2, 2022 at 6:32 pm
Hi there!
Thanks for getting back to me.
I tried to view your Screenshot, but it has been deleted. Could you please verify it? We also recommend to record your screen using Loom.
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Command Presence
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June 3, 2022 at 1:30 pm
My apologies…try this link instead.
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Joao Victor
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June 6, 2022 at 8:47 pm
Hi there!
Thanks for getting back to me.
I would like to investigate this deeper, could you please share your website credentials through this URL?
https://eventespresso.com/send-login-details/
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Command Presence
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June 9, 2022 at 10:16 am
I’m working on getting the SFTP or FTP Login Information from our host and then will send you our website credentials. Thank you!
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Tony
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June 9, 2022 at 10:26 pm
Hi there,
It looks as though your ‘Transaction Details’ metabox has been ‘collapsed’/hidden
Does clicking on the down arrow at the top right of the metabox expand that section: https://monosnap.com/file/UaD2IPZHEfMN4m1FQ1Yjj5ONQDljER
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Command Presence
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June 10, 2022 at 4:38 am
Unfortunately it does not, nor when I click on the down arrow under billing information. The ability to apply payments, refunds and promo codes has disappeared and I can no longer see the Stripe transaction code either.
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Tony
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June 10, 2022 at 6:09 am
Unfortunately it does not, nor when I click on the down arrow under billing information
Would of been too easy 😉
What is likely happening is there’s a fatal error being thrown on the page which is preventing those sections from loading correctly.
Have you checked the servers error logs for any errors from EE?
Open the above page and then check the logs for any errors, anything there?
The ability to apply payments, refunds and promo codes has disappeared and I can no longer see the Stripe transaction code either.
Yeah, that makes sense because they all show within that Transactions Details section.
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