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EE 3 Notifications Not Sending

Posted: January 22, 2015 at 10:12 am


Christopher Barnard

January 22, 2015 at 10:12 am

Hello,

Notifications on a site I’ve been asked to look at seemed to stop working when the licence expired. I renewed the licence (I thought there was a slim chance this could be at fault), but notifications are still not sending. WordPress is sending notifications normally without intervention, however I did try Mandrill and various other SMTP solutions to no avail.

There’s been no plugins added since it stopped working.

WP 4.1 (I tried for a while 3.8)
EE3 3.1.36.6 P
http://www.es-learning.com/event-registration/?ee=18

Hope someone can help.

Chris


Lorenzo Orlando Caum

  • Support Staff

January 22, 2015 at 1:35 pm

Hi Chris, could you send a test email through the WPMandrill settings page and let us know if anything is received?


Lorenzo


Christopher Barnard

January 22, 2015 at 1:41 pm

Thanks Lorenzo,

Do you mean run a booking through the system…? I did try that but nothing showing…

Chris


Jonathan Wilson

January 22, 2015 at 4:02 pm

Hi Chris,

WPMandrill has a test function in the settings area: https://s.w.org/plugins/wpmandrill/screenshot-1.jpg?r=1073711

Can you send a test and let us know if anything is received?


Christopher Barnard

January 23, 2015 at 12:17 am

Hi Jonathan,

No it didn’t work:

Test executed: 0 emails sent, 0 emails queued and 0 emails rejected

What does that mean – mandrill not set up correctly?

Chris


Christopher Barnard

January 23, 2015 at 12:23 am

Hi,

I’m not too familiar with Mandrill, but just looking it seems emails are being blocked, as potential suspicious activity. I’m emailing support.

I was also getting unsolicited email messages using other SMTP plugins.

Does this help?

Chris


Tony

  • Support Staff

January 23, 2015 at 4:28 am

To double check wpMandrill is correctly set up, here is a step by step guide from Mandrill themselves:

http://blog.mailchimp.com/transactional-email-plugin-for-WordPress/

I was also getting unsolicited email messages using other SMTP plugins.

Can you explain this further please?

Were you receiving these from your own email address?


Christopher Barnard

January 24, 2015 at 12:19 am

Thanks so much.

Sorry what I meant is that that the Godaddy email servers were reporting a 220 error, ‘we do not send unsolicited email.’

So now using Mandrill it works. Emails from the plugin are being received.

However as WordPress emails were working normally, and it seemed to be only those generated from the plugin – I wondered if something else was amiss.

It’s really confusing. I have another install of EE on the same server, well at least with Godaddy and it is fine…

Hope that makes sense…

I’d like to


Tony

  • Support Staff

January 24, 2015 at 10:41 am

However as WordPress emails were working normally, and it seemed to be only those generated from the plugin – I wondered if something else was amiss.

WordPress emails are simple plain text emails, it is rare to have issues such as these with plain text emails.

Event Espresso emails are HTML emails. We include HTML and inline CSS within the emails, its seems those HTML emails are trigging some kind of filtering within GoDaddy’s mails servers. This would also explain why you recieved those emails from GoDaddy.

It’s really confusing. I have another install of EE on the same server, well at least with Godaddy and it is fine…

I would recommend issuing a ticket with GoDaddy and see if the above is correct, if so they should be able to provide further details as to why this was happening.

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Updated by  Tony 4 years, 10 months ago ago

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