Support

December 4, 2013 at 8:08 am

Can you try renaming the image file so that it does not include an underscore? ( _ )

December 5, 2013 at 4:15 am

This is very confusing, the only time I have seen this error is down to a transparent image.

Is it possible to get your login details in order to look into this?

If so, please send them via https://eventespresso.com/send-login-details/

NOTE: login details need to be Admin level and FTP details are appreciated.

December 5, 2013 at 6:14 am

Thanks, I sent you an email.

December 5, 2013 at 7:53 am

Hi there,

I think it’s a server configuration issue. I downloaded the logo image from:

http://events-vnab.nl/wp-content/uploads/2013/12/vnabweblogo21.jpg

and added it to a test ticket on a testing server and I’m not seeing the warning. It may be that your server is configured in such a way that the file permissions set for the /uploads directory are not allowing the getimagesize function to access the files there. Can you try this:

You can make a small edit to the ticketing plugin’s functions.php file on line 196 and change the line that says:

$image_size = getimagesize($data->event->ticket_logo_url);

to

$image_size = @getimagesize($data->event->ticket_logo_url);

Please let us know if that makes the warning message go away.

December 13, 2013 at 3:14 am

Hi,

Can you try hard-coding the URL please.

Try both

$image_size = getimagesize(“http://events-vnab.nl/wp-content/uploads/2013/12/vnabweblogo21.jpg”);

and also then

$image_size = getimagesize(“http://www.events-vnab.nl/wp-content/uploads/2013/12/vnabweblogo21.jpg”);

This is to narrow it down some more.

December 16, 2013 at 2:39 am

What is the location of the file you uploaded?

Are there any files/folders in wp-content/uploads/espresso/gateways?

December 16, 2013 at 4:36 am

The first thing that stands out is

550 functions.php: Permission denied

In a nut shell, the FTP server you are connected to actively refused to overwrite that file due to insufficient permissions. The work around was to replace the entire folder which works.

The problem here is that your original error can be due to permissions or a server configuration stopping getimagesize() grabbing the image. (Hotlink protected based on the user agent for example)

Secondly, Event Espresso has no built in way to override that function within espresso-ticketing/functions.php so if the code is being overwritten it again could be server configuration (caching maybe?)

I used the URL’s for your images on a local test site and ran into no issues at all. I can create tickets with the logo using the URLs with no problems. I suspect this is a server config issue and you will need to contact your server administrator to look into it.

To show you an example I added a line to echo the variable containing the URL currently in use. Then altered that variable to match your logo url.

So my default ticket type http://d.pr/i/gSJS
Using both the hardcoded url’s I gave you http://d.pr/i/9lOz and http://d.pr/i/oI69

Code used to test http://d.pr/f/40PR (espresso-ticketing/functions.php)
(Currently set to use one of the hardcoded urls)

*This is not a solution as the logo will always use that hardcoded url for any ticket. Just an example to show the logo working.

December 16, 2013 at 5:13 am

I resolved the 550 issue, I deactivated the plugin and then deleted it within wordpress. After that I dragged the entire folder to my plugins again and now I’m able to edit anything the way I want it to.

Although you’ve worked around the issue, the underlying cause will not have changed. You can see here for changing permissions

http://codex.wordpress.org/Changing_File_Permissions

If you are unsure, ask you administrator.

So I used your code and still no fix, So i should just contact my server administrator now?

Yes I would, provide them with as much information as you can. Show them you have tried different url’s etc.