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Editing Registrant Contact Details Changed Dozens of Other Contacts

Posted: July 8, 2021 at 12:32 pm


LLSI

July 8, 2021 at 12:32 pm

Help!

I went in and edited the contact details for one of my registrants, and it changed the names of a bunch of other registrants. Now I have no idea who is actually registered for my event!

Is there a way to retrieve archived records or any other way for me to get the original names back? The backup of our entire site/db is about a week old, and all of these transactions have happened since. So going back to the archived version of the site will lose all that data.

I’m at a loss here, and any advice that can be offered up would be greatly appreciated. Thank you!


Tony

  • Support Staff

July 8, 2021 at 12:37 pm

Hi there,

Changing a single EE_Contact’s details will not change other EE_Contacts to then match it…. however, what will happen is that any registration linked to that same ATT_ID (the EE_Contact ID) will now show the updated details.

With regards to the registrations that have now updated to show the updated contact details, how were these registrations created?

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