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WalkerDesigner
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January 29, 2025 at 10:05 pm
We ran into an issue with editing the name of a registrant. When doing so, it would also change the name of an additional registrant, sometimes multiple. Don’t quite know why this would be occurring, all she would do is go into the registrants details, click “view/edit contact” then change the name. Once saving, it would then change one or more names. If you go in and try to correct the ones that changed, other names may or may not change as well.This was reported to me as “with that in mind, the attached image shows the company this change was made to. Katie attempted to change the name to Justin Johnson, and additionally, it changed the name of additional registrant. As you can see it didn’t change all registrants, just that one other registrant. This occurs 99% of the time. I don’t believe Katie has made a name change and NOT had this occur.” I put up the screeshot here: http://olc-events.com/wp-content/uploads/2025/01/PastedGraphic-1.png
Any ideas why this would be happening? is this a known issue? Thank yoU!
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Tony
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January 30, 2025 at 6:31 am
Hi there,
When you create registrations within EE you have the option of requesting questions for either only the primary resistant, or all registrants.
If you only request the 3 system questions for First Name, Last Name and Email address (they will be within the ‘Personal Info’ group but the name of the group is customizable so it may be different) for the Primary Registrant then all of the tickets within the group are assigned to that registrant.
This means a group of 10 tickets could all be assigned to the same ‘person’ (EE Contact), so if you go into one of those registrations and edit the contact assigned to it, it’s the same contact that all the other registrations are assigned to. Then it looks like each individual registration has been edited but that’s not the case, they all just link to the same contact.
(Note the same will happen if you DO request the 3 system questions for each ticket but then the user registering enters their details into those spaces)
So whats happening in the example you gave is those 2 registrations for ‘Justin Johnson’ are assigned to the same contact, editing either of them will show the changes on both (and any other registrations assigned to that contact).
If you edit the 2 of 14 registration (ID 24975) and look in the contact details metabox, is there a ‘create contact’ button?
Shown here: https://monosnap.com/file/tygHl27HITMvFiEYvbU7LQ0UWdf7N9
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WalkerDesigner
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January 30, 2025 at 2:03 pm
I sent you response to the client and asked them to test. They replied “Okay, I changed the name of registrant 2 of 14 and it didn’t change any other names. I forgot to mention that I went in and changed the name of the other Justin Johnson the other day and it worked correctly. Looking at registrant 2 of 14, there is not a “create contact” button.” – Are they missing something obvious with that button, or misinterpreting your message?
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Tony
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January 31, 2025 at 3:07 am
Are they missing something obvious with that button, or misinterpreting your message?
I don’t think so no, the create contact button shows when the contact for the registration matches the primary registrant for the group, so if they edited the contact and it didn’t change on all of the registrations… that registration has its own contact and will allow you to change just that one (which is correct).
The important thing to note is that changing the contact details doesn’t change the registration, it updates the contact the registration is assigned to. So if changing the details updates multiple rows, it means those registration are all assigned to that contact.
What is happening here for them to need to change the name? 1 or more registrants cancelled so swapping out for someone else?
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WalkerDesigner
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January 31, 2025 at 12:13 pm
I don’t think they are cancelling registrants, they are either swapping a name or making a correction (spelling etc)
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Tony
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February 3, 2025 at 3:46 am
Hmm, yeah so it’s all going to depend on how the registration form is set up and what details the registrants enter as to how often this happens.
Can you link me to an event I can run a test registration on to view the setup?
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