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Posted: September 30, 2019 at 6:01 am


winetober

September 30, 2019 at 6:01 am

On the ticket section you have “Show Details”
There are sections “Sale Dates”
“Access”
The Access dates do not match the time of the event
Can you take a look at my page https://winetober.com/events/winetober_fest_2019/
How do I change the “Access” time to match the EVENT time?
Thanks for your help
Tara


Josh

  • Support Staff

September 30, 2019 at 7:28 am

Hi Tara,

If you scroll to the bottom of the page, the same times are listed there. Here’s a screenshot that shows what they look like:

https://slack-files.com/T02SY781D-FNPHT72BB-60f0076c3d

If you go in and edit the events Datetimes (the Datetime fields are before the Ticket fields), are the Datetime times correct? If not, you can correct them there by editing the fields.

If they are correct in the editor, then there may be another plugin that’s interfering with the timezone offset. In which case you can temporarily deactivate each plugin on the site, one-by-one, then check the event page each time to see when the times are correct. At that point you can let us know which plugin was interfering and we can advise further.


winetober

September 30, 2019 at 9:02 am

You are pointing to a different section. I am referring to “Access” where the times do not match. The event date and time is correct on the place you referred me to. Please look at “access” to see the wrong time.


Josh

  • Support Staff

September 30, 2019 at 11:12 am

The event date and time is correct on the place you referred me to.

How’s that correct? The times are the same in both sections. For example, under “Access” for the General Admission ticket, it has this:

https://slack-files.com/T02SY781D-FNWBTPSQG-7050e6c1ee

which matches the times exactly in the other section.

https://slack-files.com/T02SY781D-FNPHT72BB-60f0076c3d

Please advise.


winetober

October 7, 2019 at 12:24 pm

How do I remove this section from my ticket since the time is not necessary on this form? Do you plan on fixing this bug


Josh

  • Support Staff

October 7, 2019 at 12:40 pm

This isn’t a bug that we can fix on our end. It appears something on your site is switching timezones. Do the times display correctly if all other plugins are deactivated?


winetober

October 7, 2019 at 12:43 pm

I don’t have any other plug in with date or time on them.


Josh

  • Support Staff

October 7, 2019 at 12:47 pm

That’s actually not relevant. Other plugins can (and sometimes do) set the server’s timezone and that will result in the times of the event having an incorrect offset when displayed. See also:
https://weston.ruter.net/2013/04/02/do-not-change-the-default-timezone-from-utc-in-wordpress/

If you find that deactivating all other plugins doesn’t correct the times that are displayed, then the next place to check is the active WordPress theme.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Updated by  Josh 1 week, 2 days ago ago

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