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ecommerce isn't finishing transactions

Posted: February 28, 2018 at 12:40 pm


Softwired

February 28, 2018 at 12:40 pm

We recently switched servers and originally the Varnish cache seemed to be causing issues which we disabled. Now we get all the way to the complete purchase page and the process hangs. It shows as complete on Authorize.net and the registration comes through. https://www.jansenartcenter.org


Josh

  • Support Staff

February 28, 2018 at 1:41 pm

Hi Softwired,

You may be able to log the error that’s thrown when the process hangs by turning on WP_DEBUG mode with logging only. There are some instructions on how to set that up here:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

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Updated by  Josh 9 months, 2 weeks ago ago

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