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E44 – Question Group not showing up in Event

Posted: February 3, 2015 at 4:58 pm


Sallianne McClelland

February 3, 2015 at 4:58 pm

Additional Question Groups have been created. Each has at least one question assigned to it. Everything has been saved. When previewing the event and doing a test run, the additional Question groups do not show up underneath the personal data. What am I missing?


Sallianne McClelland

February 3, 2015 at 5:05 pm

Logged completely out and logged back in and they came up.


Sallianne McClelland

February 3, 2015 at 5:57 pm

Now they are gone again. This is preventing me from publishing. Please explain what is happening.


Sallianne McClelland

February 3, 2015 at 9:33 pm

Guys what have I done? In trying to clean up the whole look and allocatiing dates and times to each ticket now I get this:

Nothing in your Event Queue

You need to select at least one event before you can proceed with the registration process.


Tony

  • Support Staff

February 4, 2015 at 2:57 am

Hi Sallianne,

Are you running any caching plugins on the site?

Can you link us to one of your events so we can investigate please?


Sallianne McClelland

February 4, 2015 at 3:56 am

Hi Tony
Not being a coding person I would have no idea. Not sure how to link you to an event. I made it “public” so you can see. http://www.eatcakecreate.com/events/art-is-petaluma/ but I have a massive series of questions, including the personal questions that were all appearing and now they are not. I sent Lorenzo an admin password to sign into my account today. Ready to pull the plug on the whole thing. So unhappy right now.


Tony

  • Support Staff

February 4, 2015 at 5:03 am

I’m more than happy to help investigate this, unfortunately I don’t have access to Lorenzo’s email account, if you can resend the details using this secure form:

https://eventespresso.com/send-login-details/

I’ll take a look and see if I can find a cause or if you prefer Lorenzo can investigate further when he comes on-line (due to time differences this could be a short while)

Do you know what hosting company you are with?


Sallianne McClelland

February 4, 2015 at 11:37 am

Tony I have sent you my log in details and information. I don’t think it is a go daddy issue. I had the questions showing up and then they disappeared. I am thinking it is to do with all the different dates/times that you have to enter in (slightly too many in my humble opinion).


Sallianne McClelland

February 4, 2015 at 11:45 am

Tony I have sent through the log in details. Thanks Tony. Very very appreciated.


Tony

  • Support Staff

February 4, 2015 at 12:11 pm

Hi Sallianne,

Unfortunately this is very likely an issue with your hosting.

Are you using GoDaddy’s Managed WordPress Hosting?

The issue I can see on your site is what commonly happens when a site is running a caching plugin and the Event Espresso core pages have been cached. Basically this just means the page was created from the database and stored on the server to be displayed to your future visitors.

The problem is that the Event Espresso pages can not be cached because the information is dynamically pulled from the database for each event and each registration, so building a page using one users set of information and displaying it to the next user (which as mentioned is what caching does) can not work with Event Espresso.

GoDaddy’s Managed WordPress Hosting runs ‘server side’ caching on all of your sites pages and they will not allow you to disable this at all.

We have had previous users contact GoDaddy support and ask them to exclude EE pages from caching (we can provide further details on these pages if you wish to try this), however in all instances GoDaddy refused to exclude pages from caching. Therefore in order to use Event Espresso you will need to move away from GoDaddys WordPress Hosting (or any hosting package that include server side caching with no option to disable it) meaning transferring your site to another hosting company.


Sallianne McClelland

February 4, 2015 at 1:51 pm

This is extremely disappointing to read. I have spent over 3 weeks trying to figure all of this out.

I am unable to move away – I literally just set up a brand new website with Go Daddy.

I am going to consult with HumanITY who did the initial install. I have showed him your email.

I suspect we will respectfully ask for a refund on purchase and I know given the amount of grief you have all seen me go through that you shouldn’t have a problem with that.

I am speaking to him tomorrow 3pm CST and I will advise after that.
Sallianne


Garth

  • Support Staff

February 4, 2015 at 3:04 pm

We understand, Sallianne.

That’s why on our Requirements page (http://eventespresso.com/requirements/) we discourage using GoDaddy. You may continue to have frustrations with GoDaddy.

Event Espresso (as well as several other plugins) may not function properly when used on Windows IIS based servers or the following hosting providers: GoDaddy, Yahoo, Crazy Domains (Australia).


Sallianne McClelland

February 4, 2015 at 3:10 pm

Thanks Garth. Clearly I did not see this and believe me, I have read just about every page on your site.

So how do we manage an extraction? I deactivate the plug ins?

Can you please provide me with a refund via paypal? Is there a more formal link to request this than doing so here?

With thanks
Sallianne


Sallianne McClelland

February 4, 2015 at 3:26 pm

Garth I have found and completed the required details on the refund document. I think you all know that I am a pretty real person, honest and not about to take the “intangible” product and use it without your knowledge/support. Would be grateful if you could fast track this back to my credit card (details on the form)


Sallianne McClelland

February 4, 2015 at 3:51 pm

Plug in deactivated and deleted from my site.

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Updated by  Sallianne McClelland 4 years, 6 months ago ago

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