Support

November 26, 2024 at 4:59 pm

We have our event in test mode on Authorize.net with EE’s Sandbox set to no, we are able to get the EE credit card form to display, enter our test credit card information and click on the Finalize Registration and Pay button, but receive an Error code of E00040 Record cannot be found. Authorize.net is sending a merchant receipt stating the test payment went through, but EE is sending a payment failed message to the registrant. When we turn on the EE sandbox mode, we cannot get the payment form to populate – we just get an error message https://share.zight.com/bLuvXNKx

We are using the Authorize.net Accept plugin from EE.