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E Way on EE4

Posted: June 12, 2018 at 5:57 pm


IMUN

June 12, 2018 at 5:57 pm

Can you please tell me if you are planning to integrate E-Way for EE4.
I can see many people have requested this and In the past it was accessible through Mijireh – However Mijireh have moved onto Cloudswipe who are not accepting new sign ups. I also understand that of recent times because Mijireh has moved onto further ventures that they has very limited support if you were connected with them.
We have always worked in the past with E-Way, their system is easy to use and understand and with us being Australian Based, E-Way are great because they have support within our timezone, so you can get help immediately via Chat with E-Way. We have tried other payment gateways and it is incredibly frustrating because of the timezone differences and lack of support.
Can you please respond to our request to integrating E-Way into EE4 like it is available in EE3.
Thanks Event Espresso


Tony

  • Support Staff

June 13, 2018 at 3:59 am

Hi there,

Currently, we do not have plans to add an E-Way payment method to EE4 without sponsorship.

We have an E-Way payment method ticket on our roadmap to track requests here:

https://trello.com/c/EQeT0Ug5/19-payment-gateway-eway

You are invited to add your vote and any additional comments to that thread.

One option is to have a custom payment method created to integrate with EE and E-Way, you’ll need the help of a developer to do this but we have some documentation on adding payment methods here:

https://eventespresso.com/2015/03/developers-guide-to-payment-methods-for-event-espresso-4-6/


Josh

  • Support Staff

June 13, 2018 at 8:42 am

You could also contact WPGateways for a quote. They’ve built 18 other gateways for Event Espresso 4.


IMUN

June 13, 2018 at 2:58 pm

Thanks Josh for your reply.
Can you please tell me how I can vote and add additional comments to the roadmap.
I have been alll over the link you sent and cannot see where I can add comments. Thanks


Josh

  • Support Staff

June 13, 2018 at 3:17 pm

You’ll first need to log in to the trello website. If you do not have an account there, you click on the Sign up button to get signed up.


IMUN

June 13, 2018 at 4:13 pm

yup, already done that


Josh

  • Support Staff

June 13, 2018 at 4:36 pm

If you’re logged in you should see a vote button and a comment field. If you’re not seeing either, can you post a screenshot of what’s there?


IMUN

June 13, 2018 at 5:37 pm

Thanks Josh, I have put my feedback up now.
We are still mystified why this is not a given and why we are having to put a case forward for it. There is very limited payment gateways available that we can communicate with in real time in our part of the world. I have spoken with E-Way and while they agree with me, they say, the ball is in your court. I would have thought it would have made financial sense to include E-Way in EE4, when EE4 is your more expensive package and offers more selection than EE3. Surely you would pick up more customers from our part of the world with E-Way added to the package because it is widely used here.


Tony

  • Support Staff

June 14, 2018 at 2:28 am

To try and clarify a little, we have to prioritize our development time on features and we try to prioritize that time on features requested the most by users (or sales inquiries) although granted it’s not always as clear-cut as that.

Looking at the E-Way payment method card it has 2 votes with 7 threads linked in that card, so round that up to 10 and double it (just in case we missed any although we are pretty good at tracking requests) so let’s say it has 20 votes but that’s still not very many requests for a payment method.

Now let’s look at the board and compare the top 10 requested features – http://take.ms/DGQns

The lowest feature has 38 votes, even with doubling the E-Way requests that’s pretty much twice as many, Recurring events has over 100 which is the feature we are looking to add next although prep for WordPress 5 and Gutenburg currently takes priority.

Earlier I mentioned it is not always as clear-cut as above, if you look at the planned features you’ll see add-ons such as “Add-on: Automated Payment Reminders” (8 votes) but that ties into “Add-on: Automated Messages” which will also become very useful with the Recurring Events Add-on, so the roadmap is a tool to help us prioritize based on direction we are heading with EE.

Every feature (be it a payment method or otherwise) takes time to create, test, write documentation for, support staff to become familiar with and so on. It’s not that we don’t want to provide the solutions requested but in short, we have to prioritize and we’ll never please everyone all the time.

I wasn’t a part of EE when E-Way was introduced to EE3 but I’m pretty sure it was added due to it being a sponsored feature, I’ll ask the team to confirm.

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Updated by  Tony 6 days, 10 hours ago ago

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