Support

December 16, 2024 at 5:23 am

Hi there,

Is this a new install or did you update from a previous version of EE? (If an update, do you know which version you updated from?)

If you go to Event Espresso -> Messages, it will load the message activity table, can you see the missing messages listed there?

Do they show as sent or something else? Sent emails will show a green block next to the to field (the email address will also be coloured) and if you hover over them it’ll show the status.

December 18, 2024 at 11:13 am

It’s important to note that we (EventEspresso.com) don’t have any access to your data, so a lot of the above doesn’t mean anything to me as I don’t know what you events names, setup etc is and I can’t see that data from my side.

The missing message for the mini workshop that I signed up for at 8:53 Am Showed up in my inbox at 4pm.

So, wait… the email are sending but they are really delayed?

I could not find messages for all the others who signed up for the mini workshop in the list of messages.

Oh.. no… so the messages aren’t sending at all?

Also, as mini workshop chairperson I did not get any messages that they had registered. I did see that on the ticket Mini Workshop Registration Approved does not have my email settl@cox.net as a recipient. Shouldn’t it be there?

That all depends on how your events and messages are set up, usually yes but it depends.

—

Can I take a quick look in the admin?

https://eventespresso.com/send-login-details/

Pick a single event to work through first and then we can move on from there, just include the name/ID of the event in the message on the above form so I know where I’m looking.

December 20, 2024 at 5:17 pm

Hi there,

Your form submission was caught in spam so your forum post had me go hunting and find it.

The issue here is the message template has either been deactivated or the To field has been saved empty.

If you edit the event in question and look at the ‘Notifications’ section, then find the ‘Registration Approved’ message template in the list.

It is currently set to ‘Mini Workshop Registration Approved’

Click the edit button for the message template and it will take you toe the ‘Registrant’ context for it, the heading will be:

“Event Espresso Editing Email Registration Approved Template (Registrant Recipient)”

There is a grey toggle at the top of the page that has “The template for Registrant Recipient is currently active. The template for Registrant Recipient is currently inactive.”, so that message context is currently disabled.

The default for the Reg Approved message is the Registrant context would be enabled with [RECIPIENT_EMAIL] in the to field. You have the to field, but the toggle disables the message; click it to enable it again.

(Note – I don’t know how you normally have your messages set up so I’m telling you how to spot what is happening to fix from there).

That will re-enable the Registrant email, but you also said the Event Admin email isn’t sent; looking through the notifications on your site, the Event Admin notifications have been set as normal, so have those not been received?

December 23, 2024 at 4:33 pm

The limit is 16 and there are only 14 registered. When I looked at how the event was set up, next to limit there is 2 in the rsrvd. I tried to change it to zero but it wouldn’t let me.

The reservation system is placing the tickets on hold for the duration of the user’s session; it’s there to prevent overselling of the event. As tickets are selected and submitted the tickets are placed in ‘reserve’ and by default that’s for 1 hour, you can’t manually adjust those values as it means 2 were possibly being added at the time.

I checked the three new Art 101 classes for the number under rsrvd. One had 0, one had 1, and one had 2.

Do they still show the same numbers now?

If so it could show an issue with WP_CRON on the site (as that’s what the serveration system uses to manage the counts).

Open up one of the events and note the reserve count. What is it?

Then in another tab go to Event Espresso -> Maintenance -> Reset/Delete Data (tab).

Click on only the ‘Reset Ticket and Datetime Reserved Counts’ button. (Double check your clicking the correct button, pressing the others will remove data).

Then, open the event editor for the above event in a new tab to compare.

What’s the reserve count now?

The answer is no.

Then you likely have an issue with the mail sevrer in use to send your emails.

EE doesn’t technically ‘send’ emails, it builds out the content and headers for the email and passes those to wp_mail() for it to do whatever your server is set up to do to send email.

The Admin email shows as sent in the email logs, which means all of the above happened without and error beings being thrown. If the email wasn’t received after that point its outside of EE’s control.

Who hosts your domain’s email?

December 30, 2024 at 6:25 am

Tony,

We don’t use a santaritaart.org email address in the EE set up we use individual’s email account mostly gmail.com.

To send emails FROM?

So you’re sending emails from your web hosts mail server as if they are FROM multiple different Gmail accounts?

December 30, 2024 at 10:10 am

Yes we use the personal email for the person that is responsible for the registration for each event.

That’s a problem.

What you are basically doing there is telling your mail host to pretend to be the sender of xyz@gmail.com, which… the sending mail server itself doesn’t care about (although it should), but the receiving mail server will. You can often get away with that for a while until emails suddenly stop arriving (which sounds like pretty much what is happening here).

Think about it from outside of your site for a second, you are telling a server to send emails that should be coming from Gmail to send those emails itself for multiple different Gmail accounts. That server is saying, “This email is from tony@email.com; trust me, it’s fine!” Just reading that out loud sounds like spam, right? (I know that’s not your intention).

Mail servers implement SPF, DKIM and DMARC for all of this, and it’s possible to add your mail server as an authorised sender to each and every one of those Gmail accounts, but it’s not something I would do.

I would set up the site to use the domain’s email address to send the email and set the reply-to header for those emails to reply back to the gmail account.

https://stackoverflow.com/questions/4728393/should-i-use-the-reply-to-header-when-sending-emails-as-a-service-to-others