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Fastwinn
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December 14, 2024 at 1:05 pm
After uploading the latest version of Event Espresso to santaritaart.org, email messages to the registrant are not being sent out tell them that they have registered. Please note that a confirmation does appear on the website. Similarly, most of the email messages informing the person in charge of the event are not being sent.
Thank you in advance,
Joyce for Susan Ettl of SRAL
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Tony
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December 16, 2024 at 5:23 am
Hi there,
Is this a new install or did you update from a previous version of EE? (If an update, do you know which version you updated from?)
If you go to Event Espresso -> Messages, it will load the message activity table, can you see the missing messages listed there?
Do they show as sent or something else? Sent emails will show a green block next to the to field (the email address will also be coloured) and if you hover over them it’ll show the status.
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Fastwinn
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December 18, 2024 at 8:37 am
All of the Art 101 registrants did receive message except for me. Mine was just a test. Go figure.
Hi,
The missing message for the mini workshop that I signed up for at 8:53 Am Showed up in my inbox at 4pm. I could not find messages for all the others who signed up for the mini workshop in the list of messages. Also, as mini workshop chairperson I did not get any messages that they had registered. I did see that on the ticket Mini Workshop Registration Approved does not have my email settl@cox.net as a recipient. Shouldn’t it be there?
I hope this helps,
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Tony
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December 18, 2024 at 11:13 am
It’s important to note that we (EventEspresso.com) don’t have any access to your data, so a lot of the above doesn’t mean anything to me as I don’t know what you events names, setup etc is and I can’t see that data from my side.
The missing message for the mini workshop that I signed up for at 8:53 Am Showed up in my inbox at 4pm.
So, wait… the email are sending but they are really delayed?
I could not find messages for all the others who signed up for the mini workshop in the list of messages.
Oh.. no… so the messages aren’t sending at all?
Also, as mini workshop chairperson I did not get any messages that they had registered. I did see that on the ticket Mini Workshop Registration Approved does not have my email settl@cox.net as a recipient. Shouldn’t it be there?
That all depends on how your events and messages are set up, usually yes but it depends.
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Can I take a quick look in the admin?
https://eventespresso.com/send-login-details/
Pick a single event to work through first and then we can move on from there, just include the name/ID of the event in the message on the above form so I know where I’m looking.
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Fastwinn
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December 20, 2024 at 4:39 pm
I there, I haven’t had an answer to my last response 2 days ago. Please give me a status update.
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Tony
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December 20, 2024 at 5:17 pm
Hi there,
Your form submission was caught in spam so your forum post had me go hunting and find it.
The issue here is the message template has either been deactivated or the To field has been saved empty.
If you edit the event in question and look at the ‘Notifications’ section, then find the ‘Registration Approved’ message template in the list.
It is currently set to ‘Mini Workshop Registration Approved’
Click the edit button for the message template and it will take you toe the ‘Registrant’ context for it, the heading will be:
“Event Espresso Editing Email Registration Approved Template (Registrant Recipient)”
There is a grey toggle at the top of the page that has “The template for Registrant Recipient is currently active. The template for Registrant Recipient is currently inactive.”, so that message context is currently disabled.
The default for the Reg Approved message is the Registrant context would be enabled with [RECIPIENT_EMAIL] in the to field. You have the to field, but the toggle disables the message; click it to enable it again.
(Note – I don’t know how you normally have your messages set up so I’m telling you how to spot what is happening to fix from there).
That will re-enable the Registrant email, but you also said the Event Admin email isn’t sent; looking through the notifications on your site, the Event Admin notifications have been set as normal, so have those not been received?
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