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E-Mails not being sent

Posted: May 7, 2018 at 8:23 am


hughmc

May 7, 2018 at 8:23 am

For some reason my registration approved and ticket notice e-mails are saying they do not have recipients. We have tested two transactions and even though we enter an e-mail like required it is not being sent. See screenshots:
https://gyazo.com/569c7e61d5ebd8b044d1565050523067

https://gyazo.com/ae1dcba9f6a688ee19e5c1cab47b7199

It is saying there is no recipient for some reason.


hughmc

May 7, 2018 at 8:31 am

After investigating further it looks like all of my messages are queued for generating. Why is this?


hughmc

May 7, 2018 at 8:50 am

Update: I have also verified WP-Cron is working just fine using WP-Cron status checker plugin.


hughmc

May 7, 2018 at 8:59 am

Sorry about all of these update. Tickets are going live in just 1 hour. I tried to manually send the e-mails, and also set the e-mails to generate on the same request. In event espresso they are marked green sent, however nothing comes through into my e-mail inbox, I have closed/refreshed & checked spam to no avail.


Josh

  • Support Staff

May 7, 2018 at 10:05 am

Hi Hugh,

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.


hughmc

May 7, 2018 at 11:18 am

Thank you for these, we might have to look at SMTP then!

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Updated by  hughmc 2 weeks, 2 days ago ago

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