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senetics
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October 16, 2018 at 2:21 am
After we changed the language settings, we (operator) and the attendees didn´t get an automatically E-Mail after the registration is finalized anymore.
These are our message templates:
https://ibb.co/i56Wi0
https://ibb.co/n3X430
How can we solve this problem?
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Tony
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October 16, 2018 at 2:50 am
Hi there,
If you go to Event Espresso -> Messages -> Message activity
Do you see you message listed there?
If so, what colour ‘status bar’ do they have? (The bar to the left of each message)
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senetics
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October 16, 2018 at 2:53 am
Hi Tony,
I don´t see the message listed there.
Only the Messages after we accepted the Registrations are shown with the ‘sent bar’…
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Tony
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October 16, 2018 at 3:30 am
Ok, can you add more details for this please:
Only the Messages after we accepted the Registrations are shown with the ‘sent bar’
In what way are you accepting the registrations to trigger the emails?
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If you go to Event Espresso -> Messages -> Settings
Look in the email section, does it look like this – http://take.ms/3WUsu
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You mentioned this started happening after you changed the language settings, looking at your site it looks like you are using WPML, is that correct?
What exactly did you change when this stopped working?
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