|
Pamela Merrtt
|
April 30, 2014 at 6:12 am
Hello!
I have been sending e-mails to the registered attendees through toggling over the payment status, then selecting the needed e-mail on this page. This function is no longer working. Can you please assist me?
Thank you!
|
|
Dean
|
April 30, 2014 at 6:53 am
Hi Pamela,
Not entirely sure what you mean by this, but there are a couple of ways to send emails to an individual registrant in EE#.
First you should go to the attendees overview page by either clicking all attendees at the top or by hovering over an event and clicking attendees.
Then you can either:
1) Click the Resend Registration Details icon (it’s an envelope icon) to the right of each attendee.
2) Click the attendee name, then View/edit payment details and then you can send an email from their too.
If neither of those are what you are referring to, please provide some further info.
|
|
Pamela Merrtt
|
April 30, 2014 at 7:38 am
Hi Dean,
Yes, the option you referred 2) Click the attendee name, then View/edit payment details and then you can send an email from their too.
This option is the same screen you can get to if you hover over the payment status button (green circle with check mark or red circle with exclamation mark).
Sending e-mails from this screen is not working. I use the drop-down menu to select which e-mail I need, hit ‘send invoice’ and then nothing happens. The e-mails do not arrive to the attendee.
Option 1) Click the Resend Registration Details icon (it’s an envelope icon) to the right of each attendee – I don’t use this option because I would like to send a different e-mail other than the registration details. However, I tried it just to see if the e-mail would go through and this option is also not working.
Thanks!
|
|
Tony
|
April 30, 2014 at 7:57 am
Hi Pamela,
Generally when emails just stop working like that it is usually due to an server configuration issues, or the email account has been marked as spam.
We recommend signing up for a service such Mandrill which is free for up to 12k emails per month. To use that with WordPress you use a plugin called wpMandrill basically what this does is remove your server out of the equation for emails and uses the Mandrill servers.
This allows for in-depth reporting etc and can be trusted to be configured correctly (as their business model depends upon it)
More information can be found here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Is basically sign up, install wpMandrill, fill in the details required and your done.
|
|
Pamela Merrtt
|
April 30, 2014 at 8:40 am
Thanks Tony,
Are there any other options beside this to fix the issue?
|
|
Dean
|
April 30, 2014 at 9:03 am
Hi Pamela,
I would make sure that your general emails are going out by using the (free) Check Email plugin available on wordpress.org.
Event Espresso simply makes use of the WordPress send_email function, which itself is just a wrapper for the PHP send_email function. If emails are failing to go out, it is 99% of the time a server issue, often a change has been made on the server or the emails are being flagged as spam (on the server or at the recipient).
Tony was right in suggesting a service such as Mandrill as our customers have noticed a dramatic improvement in emails being sent when using it.
You could try the free WP Mail SMTP plugin on wordpress.org but from feedback received this has been hit and miss, some customers finding it helped others not so much.
|
