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Duplicate Registration Starts and Prices (2)

Posted: January 14, 2016 at 11:49 am

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Sebastien Marchal

January 14, 2016 at 11:49 am

Hello,

I am having the exact same issue as another user outlined in this post:

https://eventespresso.com/topic/duplicate-registration-starts-and-prices/

Would you be able to provide instructions on how the fixes should be applied to the database please?

We are running EE3 on WordPress 4.2.6.

The calendar is used by a department at Brock University, where I work, so unfortunately I am unable to give you direct access to the database as it is on an internal server. I would be grateful if you could provide some instructions so that we can apply the database fixes ourselves (through PhpMyAdmin). Thank you so much.

Sebastien

  • This topic was modified 8 years, 9 months ago by Sebastien Marchal.
  • This topic was modified 4 years, 8 months ago by Garth.


Lorenzo Orlando Caum

  • Support Staff

January 14, 2016 at 1:17 pm

Hi Sebastian,

Please note that issue will continue if your Event Espresso 3 software is out of date due to security fixes in WordPress.

Here are the steps:

1) Backup your WordPress site including the database (https://eventespresso.com/wiki/how-to-back-up-your-site/)

2) Deactivate Event Espresso through the Plugins screen in your WP dashboard

3) Login to your database using a tool like PHPMyAdmin

4) You’ll be making changes to three database tables:

wp_events_start_end
wp_events_prices
wp_events_category_rel

Go ahead and locate the wp_events_start_end database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.

5) Locate the wp_events_prices database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.

6) Locate the wp_events_category_rel database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.

7) Return to your WordPress dashboard and then reactivate Event Espresso 3 along with its add-ons.

Thanks


Lorenzo


Sebastien Marchal

January 15, 2016 at 6:46 am

hi Lorenzo,

Thank you for your quick reply. I’ve made these changes to the database and the issue appears to be gone.

Thank you very much!

Sebastien


Lorenzo Orlando Caum

  • Support Staff

January 15, 2016 at 8:41 am

Thanks for confirming Sebastien. Enjoy your weekend!


Lorenzo

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