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Duplicate registration confirmation email

Posted: February 17, 2013 at 10:18 am


C V

February 17, 2013 at 10:18 am

After the customer makes a payment using paypal, we are receiving two (duplicate) registration confirmation email with the same date/time stamp and content. Is this a bug? How do we fix this, if it’s not a expected behavior.

FYI
– Testing using paypal sandbox
– Have seen a similar topic (duplicate confirmation email) in the forum where it was mentioned that this was fixed


C V

February 17, 2013 at 10:43 am

Just to add to this, the people who register are also getting duplicate emails (2 of everything):
– Automated response email with the transaction ID in the body
– An email simply thanking the user for registration

These duplicate emails will be pretty annoying for the customer.


Dean

February 18, 2013 at 12:39 am

Hi,

I tried to register for an event just to see what I got but not sure if you have emails going out only after payment.

There should be no reason why a user would get duplicate emails, unless they registered for more than one person and used the same email address, in which case they will get details for both attendees.

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Status: closed

Updated by  Dean 11 years, 2 months ago ago

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