Support

April 8, 2019 at 7:23 am

Hi,

Can you go to your site’s Event Espresso > Messages > Default Message Templates page, then check to see if both the “Primary Registration” and “Registration” contexts are activated for that message type? If both are activated you could deactivate one of them.

April 8, 2019 at 8:16 pm

What you could do is install this plugin to verify the timestamps of the duplicates:
https://wordpress.org/plugins/wp-mail-logging/

It may help to find out if the duplicates are getting sent at the same time, or if there’s a delay between the first and second.

April 9, 2019 at 9:54 pm

No I do not, but it would be good to know if the duplicates are caused by the built in mail server. One way to rule that out would be to switch over to use a transactional email service. We put together a guide for setting up transactional email for a WordPress site:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

If the duplicates stop after setting up the transaction email service, then there was likely something not right with the server’s mail server.

April 10, 2019 at 1:40 am

Our marketing team have ruled this out – and it seems to be an event espresso setting.

May I ask what they ruled out, and how?

Do you have any other recommendations of what our next steps would be?

If you go to Event Espresso -> Messages -> Message activity

Can you see the duplicate email there?

The first thing I would check is to confirm if the ‘Event Admin’ context for your template has been edited to send to the registrant as it’s a common mistake.

Look in the message activity above and check if the ‘Event Admin’ context is sending to the registrant’s email.