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Duplicate Registration and Ticket notifications being sent

Posted: April 14, 2015 at 5:19 am


John Ballment

April 14, 2015 at 5:19 am

Hi guys,

We’ve found that people who pay via the Mijireh gateway they are being sent:

1 x Event Payment Details notification
2 x Event Registration Details notifications
2 x Your Tickets notifications

We are currently using EE4.6.18.p and the website is http://sydney.anglo-indian-reunion.com.

Regards

John.


Tony

  • Support Staff

April 14, 2015 at 6:53 am

Hi John,

What might be happening is the user is being returned to your site at the same time that the Mijireh IPN is hitting the site.

Do you have any email logging plugins installed or use a transactional email service such as Mandill?


John Ballment

April 14, 2015 at 10:58 pm

Hi Tony,

Yes we are using Mandrill for our outbound email.

Regards

John.


Jonathan Wilson

April 15, 2015 at 3:50 pm

Hi John,

Great! I love Mandrill. Can you check Mandrill in the Outbound notifications for any indication why there are duplicates? Look on the lefthand side for “Outbound”.


John Ballment

April 15, 2015 at 4:52 pm

Hi Jonathan

Here is a screenshot from Mandrill https://drive.google.com/file/d/0B41AmJGuwcvRR2RuZ1ZPTnp3NGM/view?usp=sharing. Everything look fairly normal to me. Is the problem that both the primary attendee plus the attendees are getting notifications? The problem is the attendee and the primary attendee are one in the same.

Regards

John.


Tony

  • Support Staff

April 16, 2015 at 7:05 am

If you have both the Primary Registrant and Registrant context’s active on the ‘Registration Approved’ message type then yes they will receive both emails.

The Primary Registrant is still considered a Registrant, but if you wish to include additional data for the Primary Registrant you can send them an additional message that includes that. With both active they receive the standard registrant email PLUS their additional email.

Can you disabled the Primary Registrant context (remove the value from the ‘TO’ field within that context, like this – http://take.ms/egyo4) and retest this please.

In the message list, your Registration Approved message type will look like this – http://take.ms/C8DSa


John Ballment

April 26, 2015 at 9:36 pm

Hi Tony,

This worked perfectly.

Regards

John.

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Updated by  John Ballment 4 years, 7 months ago ago

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