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Richard Wallis
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October 9, 2015 at 5:44 am
I’m on EE4.8.13.p.
We use the Payment Received Email to send registrant an email ticket, and the Event Admin a brief confirmation as backup.
This used to work fine, but now we are getting duplicate email being sent about 45 minutes after the first one.
I have checked the status of the event registrations before and after the duplicate goes out and can not see any obvious differences – both Registrations and Transactions are in a completed state.
I am concerned to identify the problem as sending out duplicate tickets may become an issue when they are used and it doesn’t look too professional either.
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Tony
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October 9, 2015 at 6:04 am
Hi Richard,
We’ve had a couple of reports of this and are working on a fix.
It looks like the cron we setup to check if the user returned from an offsite payment method is triggering the registration approved messages.
Which payment method are you using?
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Richard Wallis
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October 9, 2015 at 7:32 am
Hi Tony,
I am using Mijireh.
Any diagnostic things I could help with, just ask.
~Richard.
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Lorenzo Orlando Caum
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October 9, 2015 at 9:49 am
Hello Richard, we are working on a solution for the multiple notifications. Here is a workaround which will prevent those multiple notifications:
1) Please deactivate your version of Event Espresso 4 through your WordPress plugins screen in your WP dashboard
2) Click on the following link which will download a prior version of Event Espresso 4 to your computer:
https://github.com/eventespresso/event-espresso-core/archive/4.8.9.p-sans-tests-tag.zip
3) Return to your WP Plugins screen and then upload and activate the version that you just downloaded
We’ll update your support post as soon as we have verified a fix and then you’ll be able to update to the current release.
Thanks
—
Lorenzo
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Richard Wallis
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October 9, 2015 at 10:07 am
Installed prior version 4.8.9 …..
Made reservation ….
Got confirmation email ….
Manually ran cron jobs ….
No duplicate email ….
🙂
Thanks
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Josh
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October 19, 2015 at 12:09 pm
Hi Richard,
The fix for the multiple registration notification email is included in Event Espresso 4.8.15.p, which was released earlier today.
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