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J
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March 10, 2022 at 10:02 pm
Hello
We are using EE3.1.37.18.P with wordpress 5.7.6. We are finding that our site users registering for events are receiving duplicate confirmation emails. This does not happen every time, but probably about 40-50% of registrations. We are using postmark to deliver the emails. We have cheked with postmark who say they are not duplicating the emails. We have installed WP-Logging and it seems the duplicate emails are being generated from wordpress. Hoping you can help.
Regards, Joe
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J
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March 10, 2022 at 11:15 pm
PS: on further investigation, it seems that if there are multiple clicks on the “Confirm and go to payment page” button after the attendee enters their details for an event, this generates multiple confirmation emails (but one registration). Is there a way of preventing the multiple confirmation emails in this scenario?
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Tony
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March 14, 2022 at 11:47 am
Hi there,
Just to confirm here are you triggering emails regardless of payment status?
Or is the event free and once they click it is taking a little while to progress to the thank you page (at which point the user clicks the button again)?
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J
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March 16, 2022 at 9:57 pm
This reply has been marked as private.
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J
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March 16, 2022 at 11:24 pm
This reply has been marked as private.
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