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TOCIFT
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April 23, 2018 at 8:44 am
Just received this from my client:
On Sunday, April 22, 2018 9:32 PM, Kenneth Reid <kennethreid14@yahoo.com> wrote:
I went ahead and attempted to enter more volunteers. Blake Reid seemed to go fine but the SPAM did not prompt to verify with pictures. When I entered Samantha Reid it pulled up Blake Reids saved data in all the fields and then entered her in twice even though 1 was selected.
I notice it indicates that your TDL must match exactly but doesn’t ask for your TDL.
Ken Reid
On Sunday, April 22, 2018 9:21 PM, Kenneth Reid <kennethreid14@yahoo.com> wrote:
Hello — It seems I was able to registration ok although I have other volunteers to enter. I selected 6 from the drop down box to enter their information and it duplicated Angie Reid 6 times with different registration numbers.
Kenneth Reid
Please let me know what could be causing this and if there is anything I can do to fix it.
Thanks,
Laura
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TOCIFT
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April 23, 2018 at 8:45 am
Don’t worry about the Driver’s license number part.
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Tony
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April 23, 2018 at 9:42 am
Hi Laura,
I went ahead and attempted to enter more volunteers. Blake Reid seemed to go fine but the SPAM did not prompt to verify with pictures.
The reCaptcha doesn’t always ask you to confirm using pictures, its a Google service that tries to be the lease obtrusive to humans and if its now sure, request validation, see:
https://developers.google.com/recaptcha/
Not seeing the validation images is a good thing rather than something to worry about.
When I entered Samantha Reid it pulled up Blake Reids saved data in all the fields and then entered her in twice even though 1 was selected.
So they are selecting 6 volunteer tickets but your event is set to only require the Primary registrants information, with that setup EE uses the primary registrants details for all of the registrations.
If you ant the registrations to all be separate you need to enabled the ‘Personal Information’ question group for additional registrants on the events, it’s the top checkbox on the bottom set of questions here: http://take.ms/1CBvc
I notice it indicates that your TDL must match exactly but doesn’t ask for your TDL.
I’m not sure what this is in relation to? Where is that displayed?
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TOCIFT
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April 23, 2018 at 10:03 am
In this case and in almost all cases, the sponsor will be ordering the tickets for all attendees. They will be separate attendees.
What can we do? Josh told me to alter the questions to make the mandatory questions relate to the sponsor (the primary) and send the primary emails to the sponsor email and that this would work.
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TOCIFT
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April 23, 2018 at 10:12 am
Actually, when I think about it, when I stated in our last thread about the venue issue and the email messages issue, that I had added the sponsor questions, this is the set of questions that are the ‘personal information’ questions, but they have been altered to be the Sponsor Questions because of the sponsors being the ones to order all the tickets and needing to receive the emails. Very confusing! Sorry!
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TOCIFT
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April 23, 2018 at 1:11 pm
Sorry, I had not added it to the additional registrant’s area. I think I have that right now. Also, the emails are going out.
Thank you!!
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