Support

Home Forums Event Espresso Premium Duplicate Confirmation Emails

Duplicate Confirmation Emails

Posted: August 16, 2012 at 2:45 am


Ben Oyster

August 16, 2012 at 2:45 am

Had this email from a client:

We are still receiving duplications of notification emails from Event Espresso. I have had [mail host] have a look but they can’t find any reason why the network should be doing it. They suggested that there must be a duplicate code somewhere in the software. Registrants are also getting two WorldPay confirmations, two blank confirmations and two registration confirmations. The blank ones are particularly troubling.

They are setting custom email confirmations on the event page(s), and custom payment confirmation under general settings > email settings.

I’ve looked through the old forum and found one relevant topic: http://eventespresso.com/forums/2012/03/duplicate-confirmation-emails/

Running version 3.1.22.2.P – is this a known issue?

  • This topic was modified 7 years, 9 months ago by  Garth.


Josh

  • Support Staff

August 16, 2012 at 10:43 am

It wasn’t a known issue with .22, it sounds like there might be a plugin that is silently reloading the page during the registration confirmation process. Some social media plugins have been known to do this.

If you would like to update to the latest version, and have access to the support forums, please fill out this form so your account can be updated: http://eventespresso.com/contact/update-request/


Ben Oyster

August 20, 2012 at 2:40 am

Thanks a lot for your help and I will check for conflicting plugins (although nothing obvious AFAIK)

The support post ‘Duplicate Confirmation Emails’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Ben Oyster 7 years, 9 months ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!