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Download PDF Ticket Blank

Posted: September 8, 2012 at 10:39 am


Tommy Thomas

September 8, 2012 at 10:39 am

I have my PHP memory set to 256MB, post size mem set to 96mb, allow_url_fopen is set on, getting two errors in firebug:

“NetworkError: 500 Internal Server Error – http://www.ocalaonline.com/?ticket_launch=true&id=2&r_id=3-504b67887eefe&html=true&&pdf=true

AND:

The character encoding of the HTML document was not declared. The document will render with garbled text in some browser configurations if the document contains characters from outside the US-ASCII range. The character encoding of the page must to be declared in the document or in the transfer protocol.

There is absolutely nothing in the html:

I can click on the other button “print PDF” button and it prints properly to pdf or a printer…

Here’s a link to the ticket:

http://www.ocalaonline.com/?ticket_launch=true&id=2&r_id=3-504b67887eefe&html=true

Thoughts?

  • This topic was modified 8 years, 9 months ago by  Tommy Thomas.


Tommy Thomas

September 8, 2012 at 12:31 pm

http://www.ocalaonline.com/?ticket_launch=true&id=5&r_id=3-504b8498eb9b1&html=true

I deleted that user account above, here’s another link to one that I won’t delete till I figure it out…


Tommy Thomas

September 10, 2012 at 8:48 am

Anybody else have this issue or any ideas of what I should check next?


Chris Reynolds

  • Support Staff

September 10, 2012 at 1:13 pm

Looks like the formatting on the HTML template is messed up. If you open the template in a browser does it display correctly?


Tommy Thomas

September 10, 2012 at 1:41 pm

I have been revamping the template a bit the last few hours so it may have looked messed up at some points. I just completed the template to where it looks good on screen and prints good as well.

The button to download the pdf still doesn’t work at all. Throws the errors mentioned above 500 error and “The character encoding of the HTML document was not declared.”


Seth Shoultes

  • Support Staff

September 10, 2012 at 4:16 pm

@Tommy it looks like the PDF download is missing the r_id and id parameters and there is an extra “&” in the pdf download url (screenshot: http://www.screencast.com/t/2mTTmhd2ZJ).


Tommy Thomas

September 10, 2012 at 8:15 pm

I get this when clicking from a recent attendee ticket:

From this ticket:
http://www.ocalaonline.com/?ticket_launch=true&id=9&r_id=3-504e4dc9b63bb&html=true&&pdf=true

I get this link after I click the download pdf button …

http://www.ocalaonline.com/?ticket_launch=true&id=9&r_id=3-504e4dc9b63bb&html=true&&pdf=true


Seth Shoultes

  • Support Staff

September 10, 2012 at 8:31 pm

Does your server keep a log of the errors somewhere? Sometimes the error logs are in individual folders. Such as the ticketing folder.

Another thought just came to mind. Maybe the server does not support some of the PHP image libraries or something.


Seth Shoultes

  • Support Staff

September 10, 2012 at 8:32 pm

Have you thought about having the server admin take look?


Tommy Thomas

September 11, 2012 at 8:35 am

I am the server admin, however I don’t see anything in the logs. Funny that it would kick out a 500 error and a javascript error… I can download the PDF invoices with no problem…

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