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DynamicHospitality
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November 22, 2019 at 2:04 pm
Hello, I am in the process of getting he Bambora third party add-on added to the payment gateway but still awaiting access to my Bambora account… In the meantime we’ve been using PayPal standard and just received a complaint that the paypal account was charged twice…
1. Through the original gateway
2. Through clicking “Make a Payment” on the Thank You page next to Payment Pending. They clicked on it and made the payment twice.
I am noticing that some of the transactions are taking up to 15 minutes to confirm the payment with event espresso, and so when they go to the thank you page after making payment, they see the payment is still pending… is it possible I missed a step in the integration process that would help speed up paypal communicating with eventespresso that the payment was accepted?
Would it make more sense to remove the additional payment method option?
Would PayPal express eliminate this issue when I add the Bambora Gateway?
Looking for a quick solution before I leave for the weekend and this happens again. 🙁
Thank you.
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Josh
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November 22, 2019 at 2:48 pm
Hi,
We actually advise to not use PayPal Standard. In fact if you were starting with a new site and installed Event Espresso, there wouldn’t be PayPal Standard option to be found. PayPal Standard is only there to allow for backwards compatibility.
Either PayPal Express that’s bundled in EE4 or the PayPal Express w/Smart buttons add-on are recommended and you’ll avoid the issues you’re having with PayPal Standard.
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