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Double Charging on Registration

Posted: April 11, 2015 at 3:53 pm

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d37toastmasters

April 11, 2015 at 3:53 pm

I have an event that is allowing more than 1 person to be signed up on one registration and it appears that a recent registration got charged for two tickets twice (e.g. 4x the rate of 1 ticket). Is this a known issue and is the workaround to turn off the ability to register more than 1 person at a time?


Dean

April 13, 2015 at 2:45 am

Hi David,

This isn’t a known issue. Can you provide a link to an example event where this happened?

In EE3, in the event editor make sure that the option “Allow group registrations?” is set to No. This will then only allow a single registration at a time. It doesn’t stop repeat registrations though.
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Updated by Dean 9 years, 7 months ago ago

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