Support

September 19, 2012 at 9:10 am

What version of Event Espresso? Do you have a Simple Facebook Connect or Simple Twitter Connect plugin (or similar plugins) installed?

September 19, 2012 at 10:01 am

I thought this was fixed months ago. I guess we will need to revisit it. Question before we do so. Do you have any old templates or gateway files in the “/wp-content/uploads/espresso/” directory on your server?

September 21, 2012 at 1:41 am

Once the payment is marked as completed in the db, it won’t attempt to do another charge. The only way I see this happening is if the payment isn’t being marked completed, or if a second attempt to charge is made before the first one comes back.
I’ve been looking at the Paypal Pro integration documentation, and I think we should break up what is now a single authorization and capture operation into two distinct operations. First an authorization attempt, which will return a transaction id, record that transaction id to the db only if there isn’t one there already, and then do the Capture operation. That’s the only way that I can see that Paypal gives you to uniquely identify the transaction.

October 3, 2012 at 8:55 am

Hey Troy,
Have you had any more double charges since upgrading to 3.1.27.P? I took a look at the log files you sent over and I think it may have been an issue with the payments not being marked as “Completed” and then being resubmitted. There’s been code in place for a while to keep “Completed” payments from getting resubmitted, and there was a fix in 3.1.27.P dealing with payments not getting marked “Completed”.
Just in case, I’m going to go ahead and write up some changes to separate what is now one operation, “Authorize and Capture”, into 2 distinct operations, first an “Authorize”, and then a “Capture”, so that we can take advantage of Paypal’s unique transaction identifier API.

October 12, 2012 at 8:52 pm

My customers are still experiencing double billing. The screen when coming back from Paypal says Payment Status: Incomplete. There is still a Paypal link below that though and when the customer clicks that again, the same amount is showed in Paypal. They pay again thinking it did not go through the first time. Any ideas on what I should look for?

October 20, 2012 at 5:05 pm

Hi Dean

I did upgrade the plugin and had several successful transactions, but then there was another double billing. Again, the Paypal screen returned an “Incomplete” and the customer hit the payment button again.

October 22, 2012 at 8:31 am

@jmichel sounds like PayPal can’t reach your payment notification page. You may need to install the transaction page template.

October 22, 2012 at 11:03 am

Hi there,

We recommend installation a simplified transactions page template for the transactions page. It can be downloaded here:

https://eventespresso.com/topic/problems-with-incomplete-payments-download/

You can also rule out a plugin conflict by deactivating any plugins that may be blocking access to the site’s pages.

November 13, 2012 at 1:48 pm

Hi there,

That line has been removed from the current version of Event Espresso, so I would not recommend uncommenting it. Have you tried the simplified transaction template?

November 22, 2012 at 9:59 pm

Yes I have the simplified transaction template installed. Most transactions seem to go smoothly. I did see where our billing manager had to refund someone this week. I am looking into whether that was a double billing issue or not. I will let you know.