|
Matt
|
January 16, 2017 at 5:36 am
I am being notified that when sending tickets out to multiple people who share an email address they are not receiving both or the correct ticket notices.
I wondered if the email for each entry needs to be unique?
A good example being a husband & wife sharing an email and each having a separate ticket. Upon registering both did not receive tickets and when I manually re-send to the one who did not, it has sent to the other registered person.
Hopefully you can help, or give some insight. Thanks.
|
|
Lorenzo Orlando Caum
|
January 16, 2017 at 7:11 am
Hi Matt,
If a single email is being used for multiple pricing options (e.g. different tickets), then the ticket notice link should display all of the tickets that were registered for.
Could you share some feedback about the event setup in the event editor? For example, are you collecting information from the additional registrants like this?
https://cl.ly/1H0o233t0501
—
Lorenzo
|
|
Matt
|
January 16, 2017 at 7:24 am
Lorenzo,
Yes we collect everything for each attendee – so every box is ticked for “additional registrations”
I have been told twice, by two different attendees who requested a new ticket be sent that they had one for another person, but one that used the same email address to enter.
|
|
Tony
|
January 18, 2017 at 6:56 am
Hi Matt,
EE is designed to prevent duplicate emails from sending, so if someone inputs the same email address for multiple registrations they will only receive the emails once.
We have a filter available to disable that feature, if you add this:
add_filter( 'FHEE__EE_message_type___attendee_addressees__prevent_duplicate_email_sends', '__return_false' );
To either your themes functions.php file or a Custom Function Plugin then in your example above with husband & wife both emails would be sent.
However this:
when I manually re-send to the one who did not, it has sent to the other registered person.
Shouldn’t happen, how are you re-sending the ticket notice?
|
|
Matt
|
January 18, 2017 at 7:35 am
I am re-sending by clicking the link when searching for a registrant:
“Resend Ticket Notice”
|
|
Tony
|
January 18, 2017 at 7:40 am
Hmm, that’s a registration specific link/message.
Ok, so on your event setup you request personal information for additional registrants correct?
Are the registrations on a single event, same ticket (just selecting a qty of 2 for a specific ticket)?
Just to confirm, the user is using:
Ticket info 1
Mr Husband
couple@email.com
Ticket info 2
Mrs Wife
couple@email.com
You’re selecting resend ticket notice for the registration that shows Mrs Wife?
|
|
Matt
|
January 18, 2017 at 7:45 am
What you have written is correct. A single event, selecting multiple tickets and using the same email for various registrants.
I was selecting the “Resend Ticket Notice” for the person who had not had the ticket, e.g. Mrs Wife. But even so, the message was being sent to Mr Husband.
Or so I am led to believe from what has been asked.
This also seemed to happen upon registration and upon re-sending all registration details.
|
|
Tony
|
January 18, 2017 at 8:22 am
With the filter I provided above it should no longer happen on registration, those ‘duplicate’ emails will be sent with that filter in place.
I’ll need to do some investigating for the resend ticket notice link.
|
