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Do I need a separate support license for Multi-event add-on?

Posted: September 29, 2016 at 10:21 am


scaldwell

September 29, 2016 at 10:21 am

I’ve got a license for EE4 – but am getting this error:

An automatic update for Event Espresso – MER – Multi Event Registration (EE 4.7.0+) is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.


Josh

  • Support Staff

    •

September 29, 2016 at 10:33 am

Hi there,

You do not need a separate account or key, but you will need to have the Multi-event add-on in your account. You can get access to the Multi-event add-on here:

https://eventespresso.com/product/eea-multi-event-registration/


scaldwell

September 29, 2016 at 11:21 am

So we buy it each year? Or, renew it – like the EE support key?


Josh

  • Support Staff

    •

September 29, 2016 at 11:35 am

The add-ons are actually tied to your support key. So if you don’t renew the add-ons, the key will only work for the core Event Espresso plugin.

The support post ‘Do I need a separate support license for Multi-event add-on?’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 7 years, 6 months ago ago

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