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Ron Jackson
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February 28, 2013 at 9:52 am
We are about to go live with our first event registration. During testing, we’ve had two out of three people incur the same display problem: Apparently in IE9 (barf), the section that dynamically displays for entering credit card data (after user selects the payment method) results in the input fields not showing up. Then, they mysteriously appeared. Another tester states: “Went in twice to the Live Test link.
Everything went smooth until I went to payment. I got to the payment screen, clicked on Mastercard logo and then all the entry data went to gray screen lettering and went off to the far left of the screen.”
Any ideas? We need to launch soon, but don’t want every other person responding with the same kind of message above…
I like the new cool things that can be done with hiding/displaying content, but is there a way to override this for now?
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Chris Reynolds
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February 28, 2013 at 10:33 am
That doesn’t sound like any issue that’s come up in testing. It’s possible there’s some conflict with some CSS or AJAX happening in your theme. Do you have a link you can share so we can see what it’s doing?
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Ron Jackson
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February 28, 2013 at 10:48 am
Yes. We have a test event set up at https://www.southcentralieca.org/event-registration/?ee=7
I’ve tested it in IE, FF, and Chrome on a desktop with no issues, but the other folks are on laptops.
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Josh
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February 28, 2013 at 11:02 am
Hi Ron,
This sounds like they might be in “compatibility view” instead of “standards view”. There are ways to tweak your WP theme that will force IE to render the page in standards mode:
http://stackoverflow.com/questions/10975107/force-to-use-internet-explorer-ie9-standards-document-mode
http://stackoverflow.com/questions/9182428/force-internet-explorer-9-to-use-ie-9-mode
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Ron Jackson
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February 28, 2013 at 4:50 pm
Thanks! I think that has solved the problem.
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