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discout code higher than ticket value

Posted: June 23, 2024 at 7:02 am

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June 23, 2024 at 7:02 am

We applied a discount code that resulted in a negative ticket price ( accounting). Question:

If a discount code has an absolute value that is higher than the ticket value, will that result in the accounting part of EE in e negative ticket end price, or should it cut off the price at 0, regardless the difference?



  • Support Staff

June 23, 2024 at 6:58 pm

It should be zero. Can you give us screenshot of what happen or you can use loom.

Can you also send us the URL and also the discount code i can use to recreate the issue.

Before doing some test, update your EE to .20



June 24, 2024 at 1:01 am

This reply has been marked as private.


  • Support Staff

June 24, 2024 at 1:35 am

Hi There,

Where have you shared the login? If you haven’t shared it yet, you can share it here:

Also, please share a direct link to the event where it happens.

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