Home Forums Event Espresso Premium Discount/Promotional Codes Not working

Discount/Promotional Codes Not working

Posted: May 11, 2018 at 1:07 pm


May 11, 2018 at 1:07 pm


The Promotional / Discount extension is being displayed on the site but when I enter the code and sending it does not generate any discount.

The promotion is already linked to the event and at a discount of 100% (-100) but it does not generate any discount.

It does not generate an error in the WP debug log or on the screen.


  • Support Staff

May 11, 2018 at 1:19 pm

Hi there,

One troubleshooting step that will help narrow down what’s causing the promotion code to not apply is use the WordPress Health Check plugin to rule out a plugin conflict. Here’s how to do that:

You install the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso and the Promotions add-on only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?


May 15, 2018 at 7:19 am

Unfortunately only the EE plugin I could not activate.


  • Support Staff

May 15, 2018 at 8:33 am

You’ll actually reactivate Event Espresso and the Promotions add-on only via the Health Check’s Troubleshooting item in the WP admin bar. In this case you do not deactivate/reactivate it from the WP Plugins page


May 18, 2018 at 1:22 pm

I made the diagnosis and returned the following.

						### WordPress ###

Version: 4.9.6
Language: pt_BR
Permalink structure: /%postname%/
Is this site using HTTPS?: No
Can anyone register on this site?: Yes
Default comment status: open
Is this a multisite?: No
User Count: 212
Communication with is reachable
Create loopback requests: The loopback request returned an unexpected status code, 404, this may affect tools such as WP_Cron, or theme and plugin editors.

### Drop-ins ###

advanced-cache.php: Advanced caching plugin.

### Active theme ###

Name: Dom Bosco - Faculdade V1
Version: 1.0
Author: BigHouseWeb
Author website: Undefined
Parent theme: Not a child theme
Supported theme features: post-thumbnails

### Must Use Plugins (1) ###

Health Check Disable Plugins: Version 1.3

### Active Plugins (15) ###

Admin Menu Editor Pro: Version 2.2 by Janis Elsts
Advanced Custom Fields PRO: Version by Elliot Condon
Autoptimize: Version 2.3.4 by Frank Goossens (futtta)
Contact Form 7: Version 5.0.1 by Takayuki Miyoshi
Contact Form 7 MailChimp Extension: Version 0.4.50 by Renzo Johnson
Easy WP SMTP: Version 1.3.5 by wpecommerce
Health Check: Version 1.0.1 by The community
Integração RD Station: Version 3.2.5 by Resultados Digitais
iThemes Security: Version 6.9.2 by iThemes
Social Share WordPress Plugin - AccessPress Social Share: Version 4.3.7 by AccessPress Themes
Sweet Custom Dashboard: Version 0.1 by Remi Corson
Toolset Types: Version 2.2.23 by OnTheGoSystems
WP Smush: Version 2.7.8 by WPMU DEV
WP Super Cache: Version 1.6.1 by Automattic
Yoast SEO: Version 7.5.1 by Team Yoast

### Inactive Plugins (4) ###

Contact Form DB: Version 2.10.24 by Michael Simpson
Event Espresso: Version 4.9.62.p by Event Espresso
Event Espresso - Promotions (EE 4.9.10+): Version 1.0.12.p by Event Espresso
Event Espresso - WP Users (EE4.6+): Version 2.0.15.p by Event Espresso

### Media handling ###

Active editor: WP_Image_Editor_GD
Imagick Module Version: Imagick not available
ImageMagick Version: Imagick not available
GD Version: bundled (2.1.0 compatible)
Ghostscript Version: Not available

### Server ###

Server architecture: Linux 4.13.0-41-generic x86_64
PHP Version: 7.2.1 (Supports 64bit values)
PHP SAPI: apache2handler
PHP max input variables: 1000
PHP time limit: 30
PHP memory limit: 256M
Max input time: -1
Upload max filesize: 2M
PHP post max size: 8M
cURL Version: 7.52.1 OpenSSL/1.0.2l
SUHOSIN installed: No
Is the Imagick library available: No

### Database ###

Extension: mysqli
Server version: 5.6.39-cll-lve
Client version: mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $
Database prefix: dbf_

### WordPress constants ###

ABSPATH: /var/www/html/
WP_HOME: Undefined
WP_SITEURL: Undefined
WP_DEBUG: Enabled
WP_CACHE: Enabled
WP_LOCAL_DEV: Undefined

### Filesystem permissions ###

The main WordPress directory: Writable
The wp-content directory: Writable
The uploads directory: Writable
The plugins directory: Writable
The themes directory: Writable
The Must Use Plugins directory: Writable


  • Support Staff

May 18, 2018 at 3:35 pm

Actually what you’re going to do is use the Health Check’s Troubleshooting mode. Troubleshooting mode will deactivate all of the activated plugins, but only for you. Everyone else will see your site as normal.

Once you’ve activated troubleshooting mode you can click on the “Troubleshooting” menu item in the WordPress admin bar and reactivate Event Espresso 4 and the Promotions add-on, then you’ll do a test registration and try inputing that promo code at checkout.


May 21, 2018 at 12:59 pm

Thanks a lot for the help, the conflict was with the Autoptimize plugin.

The support post ‘Discount/Promotional Codes Not working’ is closed to new replies.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Documentation for Event Espresso 4

Status: closed

Updated by  BHW2017 10 months ago ago

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