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Disappearing info from duplicate events

Posted: January 7, 2013 at 5:04 pm


foden

January 7, 2013 at 5:04 pm

I used to have good results with adding future events by duplicating a current event and simply changing the dates. Using latest version, this process now randomly loses venue data, and/or the duplicate event will show up in the event overview as open, public and active, but not appear in the online movie list.


Garth

  • Support Staff

January 7, 2013 at 10:50 pm

Hi Foden,

Can you give us additional details? I’ve been testing and can’t replicate what you’re finding. What venue data is being removed? What Event Espresso plugins do you have installed? What version of WordPress are you using?


foden

January 8, 2013 at 12:49 pm

The copied version of an event randomly deletes all venue data. Even after manually editing the event, the Venue and City do not show up in the movie list as expected. Nor on the event registration page.

http://www.hypnosmoke.com/seminars

The March event is a duplicate where the venue info did migrate, the other two events are duplicates of the same previous event (now expired) where the venue and city info did not migrate to registration or movie list.

Word press 3.5, EE 3.1.29.1.P
Active Plugins – Ticketing v. 2.0.9
Installed but inactive Plugins – Calendar, Mailchimp, Members Addon, Recurring events, Social Media


Chris Reynolds

  • Support Staff

January 9, 2013 at 12:45 pm

@foden
We have been able to reproduce this issue if you are using the legacy venue system. If you have the Venue Manager turned on and are using that, then the data gets copied over normally.

This should be a temporary workaround until we get this fixed in the plugin. However, it’s not likely to be fixed until 3.1.31 (the version after the next release of Event Espresso).


foden

January 13, 2013 at 11:00 am

This workaround produces unreliable results for me. I have the Venue Manager turned on with venues properly selected. At time the info appears in Movie List, but not the Registration form, at other times, it’s the other way around. Sometimes both, sometimes neither.


Josh

  • Support Staff

January 14, 2013 at 10:52 am

Hi there,

The movie list template fulls the venue data from the events_detail table, which is where the legacy venue manager stores venue data. The new venue manager stores the venue data in its own table, and the movie list template doesn’t look there.

The issue you’ve raised has been fixed in the development version of Event Espresso. The file that’s changed is includes/event-management/copy_event.php. You can download a copy of the updated file from this link and upload it to your Event Espresso installation and replace the old file that’s there right now.


foden

January 15, 2013 at 12:21 am

I have replaced the copy_event file and this now reliably puts the venue info on the registration pages, but still not showing up in the movie list. How can I get the movie list to look at the new venue manager’s table?


foden

January 16, 2013 at 6:01 pm

I have replaced the copy_event file and this now reliably puts the venue info on the registration pages, but still not showing up in the movie list. How can I get the movie list to look at the new venue manager’s table?


Josh

  • Support Staff

January 17, 2013 at 8:03 am

Hi there,

The movie list table table template does not pull from the new venue manager table. I would suggest sticking with the older venue manager in this case.


foden

January 17, 2013 at 8:58 am

Could you please be more specific?

I don’t know what you mean by new or older.

I am using the lastest update except for the copy_event file linked above.
What files should I replace?


Josh

  • Support Staff

January 17, 2013 at 10:05 am

In Event Espresso>General settings, there is an option to enable the venue manager. If it is set to yes, the system will use the new venue manger. If it is set to no, the venue data will be recorded to the event_details table, which is what the movie table template uses to get the venue info.

The copy_event file has the fix that allows the venue info to duplicate from one event to another event when you use the duplicate event feature.

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Status: closed

Updated by  Josh 6 years, 5 months ago ago

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