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Disabling Reserved Tickets

Posted: April 23, 2018 at 7:08 pm


April 23, 2018 at 7:08 pm

Looking at:

It’s more of a problem than a help. Our events do not see more than 5 or 10 people so there’s very little chance of multiple purchases happening at the same time. It would be helpful to have Reserved Tickets protection as an option. But for now, how can I turn it off?


  • Support Staff

April 23, 2018 at 7:17 pm

Hi there,

The reserved tickets system cannot actually be turned off, but if you set no limits to your events then it won’t have an effect because the ticket reservation system will only have an effect on an event if either a datetime registration limit or ticket quantity limit is set.


April 24, 2018 at 6:12 am

Hi Josh,
We do need to limit the number of tickets sold though. How hard would it be to add the ability to turn it off? I love everything EventEspresso can do but the reserve system has caused our membership headaches from day 1 because there is such a low number of available seats at our events.


  • Support Staff

April 24, 2018 at 8:17 am

I’m afraid it’s not possible to add the ability to turn off the Reserved ticket system. May I ask what are the problems you’re having the reserved ticketing system? Normally you wouldn’t know it’s there because it works behind the scenes to reserve a spot while the registration form is being completed.


May 10, 2018 at 6:55 am

The issue is that if the user enters their payment info incorrectly or for any reason – the payment is rejected. The tickets are reserved – so when the user tries again – they find the tickets are all sold out.


  • Support Staff

May 10, 2018 at 8:21 am

When you say they try again, do you mean starting a new registration from scratch?

When the user’s payment fails they should either go back to the payment options so they can retry or possibly they’ll go to the thank you page where there is a link to view the payment options again –

If they go back to starting a new registration they yes they will need to wait for the ‘first’ session to expire and the ticket be released but failing a payment should not force them to restart.

Do you have a test event I can view this on?


May 10, 2018 at 8:40 am

Hi Tony,
I think the latter is what is happening – many of these folks are not computer savvy. Here’s the link. There are only 5 tickets available per event:

I’ve wondered if we should just remove the limit and do our best to stay on top of the number of registrants.


  • Support Staff

May 10, 2018 at 9:04 am

I’ve just gone to do a test registration on your site, selected tickets and submitted the form to see a ‘Nothing in your event queue’ error –

That’s happening because the rgistration checkout page is being cached as you can see in the screenshot. I’m guessing you don’t have control of the caching from your admin? If not you’ll need to contact your host and have them exclude EE’s critical pages from the server side caching, we have some documentation on this here:


May 10, 2018 at 9:31 am

Thanks Tony,
I’ll look into that.

Much appreciated.


May 10, 2018 at 9:58 am

Chatted with Tech Support at WP Engine and they have excluded the pages.


  • Support Staff

May 14, 2018 at 8:40 am

Thank you, my registration worked this time.

So your using Stripe for payments which handles payment failures within the modal (it doesn’t reload the page or send the user to the thank you, it just shows the error –, which means the user is likely navigating away and restarting the registration to run into the problem you have.

As Josh mentioned earlier there’s no way to remove the reserved tickets feature but it is possible to reduce the time the tickets are reserved for, the lowest I’d recommend is 15mins (it’s the time from when the user selects their tickets to when they complete payment, if they take longer than 15min the registration will fail and they lose their registration details).

Will that work better for you?

You can use a function like this:

Add that to a custom functions plugin on your site, we have some documentation on creating one here:

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Updated by  Tony 10 months, 1 week ago ago

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