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airfoil
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September 21, 2012 at 9:25 am
It appears that full access to documentation is only available to the user of the developer account. This results in people on the team responsible for managing the EE system, not having access to the full documentation unless the developer account credentials are shared. With a developer level account, it would seem that there should be some way to have basic documentation available to end users. Am I missing something here, or is the only route to purchase licenses or “VIP” membership for people who simply need access to documentation?
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Garth
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September 24, 2012 at 9:20 am
Hi airfoil,
With the Developer License we expected the support requests to come from the client through the developer to our support team. Do you plan to support these clients over the long-term or will they eventually need their own account?
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airfoil
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September 24, 2012 at 9:38 am
These are internal clients. Our Marketing department will be setting up and managing events once the system is fully in place.
My job as the the person heading development is to get the system initially in place within our theme framework.
It is then the job of marketing to deal with the day-to-day setup and management of the events.
With Event Espresso, it appears that access to basic documentation is only available (in this case) to me – the developer.
So I’m just trying to confirm: Does Event Espresso require end users to either request all documentation from the developer, or require them to pay $5/month to access basic documentation via a VIP account?
If so, fine. But it seems really odd that there would be an additional $60/year surcharge just for access to basic usage documentation.
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Garth
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September 24, 2012 at 12:35 pm
Really we don’t have a system for allowing sub-users (or something like that). They have to use your credentials but we’ll bring this up with our website developer and discuss possibilities.
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