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Skye ODell
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October 6, 2015 at 3:29 pm
I have seen several questions regarding deletion of registrants, but I am unable to make them work.
I’m not sure how it got to this point. We need to delete and restart over with a registrant.
I know the order in which you are supposed to be able to do this is:
1) Delete the payment on the transaction
2) Delete the registration. Then delete it from the trash
When I go to the transaction, it says that it is complete, but there are no transaction items to delete – we are using Stripe to process.
Because I can’t delete the transaction, I can’t delete the person.
Help?? 🙂
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Skye ODell
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October 6, 2015 at 3:30 pm
Sorry, forgot the information:
WordPress Version:
4.3.1
PHP Version:
5.4.45
MySQL Version:
5.5.42
Event Espresso Version:
4.8.13.p
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Lorenzo Orlando Caum
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October 7, 2015 at 8:35 am
Hi Skye, those are the current steps as the information is linked.
Is this happening with a specific registrant or multiple registrants?
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Lorenzo
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Skye ODell
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October 7, 2015 at 8:39 am
It is happening with one specific registrant, can I tell you how awesome it is that you answered??
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Lorenzo Orlando Caum
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October 7, 2015 at 11:09 am
Hi,
When the payment from a transaction is removed then this releases the transaction which would otherwise be locked. It sounds like that something went wrong here and we can help you remove that registrant.
However, we’ll need access to the database to do so.
Could you follow up with us here so we can get you back on track?
https://eventespresso.com/send-login-details/
As a sidenote, this errant entry should not prevent this person for registering right away (if they need to do so).
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Lorenzo
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