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Delete Unpaid Seats or Abandoned Carts

Posted: September 9, 2014 at 11:44 am


Dovid Altein

September 9, 2014 at 11:44 am

Is there anyway to auto delete/un-register a shopper if they don’t complete the payment page?

Several people are reserving seats but then don’t complete payment. The seat are now reserved and not available to other users.


Lorenzo Orlando Caum

  • Support Staff

    •

September 9, 2014 at 4:32 pm

Hi,

Here is how the seat release feature works:

The seating chart add-on will automatically release a non-registered seat selection after one hour. This means that if someone selects a seat, but does not fill out the registration form, the seat that they selected will be released after one hour. Once they’ve registered the seat does not automatically release.

This feature allows for registrations to be paid for at a later time and also prevents overbooking.

—
Lorenzo

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Support forum for the Seating Chart add-on for EE3.
This product has been discontinued and is no longer under development.

Status: closed

Updated by  Lorenzo Orlando Caum 9 years, 7 months ago ago

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