Support

February 3, 2025 at 10:09 am

Hi there,

So that ‘error’ isn’t really an error; it’s stating their email is already in the system as a WP user and requires them to log in so that their registration is linked to their user account.

Deleting past registrations won’t prevent that from happening but you can disable that email check using a snippet:

https://github.com/eventespresso/ee-code-snippet-library/blob/master/addons/eea-wp-user/tw_ee_wp_user_disable_perform_email_user_match_check.php#L5

Just add that line of code onto your site, you can add it to a custom functions plugin for example:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

That will skip the user match check and prevent the above.

February 4, 2025 at 4:01 am

Side note (important)

Make sure you have a database backup before moving forward with the above, if something is accidentally deleted when doing the above you can’t get it back so the dacbkup will be the only way to get hold of that data again.

February 4, 2025 at 5:29 am

Re: the quickest way to remove them is to delete the previous event
Will this still work if we’ve already duplicated the previous event and then edited it to use for an new event?

People use the term ‘event’ too loosely here, so to confirm, you clicking to duplicate the event as a whole, correct?

This: https://monosnap.com/file/tEZOTGoSyK9XRNhDmITPkWlwiyyidL

If so, yes it will still work, the duplicate event is now another separate event. Your deleting the original event where the registrations are assigned to.

If we disable the WP User integration add-on what will happen when users register for an event – and then try to re-register again for the next event? Does disabling the WP User integration add-on mean they can re-register for a new event with the same email as if they are a new user (i.e. they will get a new login – and won’t have to remember/find their old login). So they’ll be treated like new users that haven’t registered before?

The WP user integration add generates WP users based on the registration form data provided during a registration (first name, last name & email address), disabling it will prevent that from happening.

No, it will not allow people to create multiple accounts with the same details (that’s not allow within WordPress itself and therefor not allowed within EE as its just ‘using’ WP user accounts).

There is no system that will allow you to create a user account and then create another with exactly the same details, the whole point of creating a user account is to prevent that from happening. Think of say your Amazon account, it doesn’t allow you to just create multiple ‘instances’ of an account as it would never know which account your login into with them all being the same, the same applies here.

February 4, 2025 at 6:31 am

Actually, if all you want to do is allow registrations and no longer check for/create WP User accounts from the registration data then all you need to do is disable the WP user integration add-on.

EE will then use just the ‘core’ functionality and allow whatever registrations using whatever data. The users will not be able to log into the site to view the registrations and no new user accounts will be created but they can then register onto the event with whatever details they prefer (be it an existing WP user account data or not).

February 4, 2025 at 10:18 am

Correct.

If all you want is to freely allow registrations without the user logging in, just disable the WP user integration add-on and you’re done.