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Delayed email (continued)

Posted: July 17, 2018 at 11:29 am


wmnf

July 17, 2018 at 11:29 am

Continuation of previous post:

https://eventespresso.com/topic/delayed-email-continued-2/

We have ‘Send on a separate message’ setting with wp-cron enabled. We are still receiving many messages 2-3 hours after registration approval.

Also, today we had an order where the Braintree gateway rejected twice and then approved. We received three Registration Approved messages.


Josh

  • Support Staff

July 17, 2018 at 11:35 am

You could make use of a transactional email service which will help cut down on the delay and help eliminate duplicate emails. We have a list of recommended transactional email services here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


wmnf

July 17, 2018 at 11:53 am

We do use a commercial mail gateway Smarthost and are not receiving any mail attempts other than the delivered messages. Are you saying our mail gateway is refusing messages at times from Event Espresso? I am not able to find any evidence of that. And that would explain messages in triplicate?


Josh

  • Support Staff

July 17, 2018 at 12:45 pm

Where did I say your mail gateway is refusing messages at times from Event Espresso? I mentioned using a transaction email service because if there’s a delay, that delay can happen at the mail server level.


wmnf

July 17, 2018 at 1:16 pm

Agreed, can happen. I have confirmed the last transaction was at 12:03pm while the first Received header in the delivered message was at 12:54pm

Received: from archives.wmnf.org (sound.wmnf.org [<website server IP>])
by our.smarthost.net (Postfix Internet Mail Exchange) with ESMTP id 6E220D8082
for <tickets@wmnf.org>; Tue, 17 Jul 2018 12:54:16 -0400 (EDT)

Do you have an idea why we get messages it seems when CC is rejected at the Braintree gateway? As in the example I noted in the OP.


Josh

  • Support Staff

July 17, 2018 at 1:28 pm

I do not. You can check the Messages Activity logs in Event Espresso > Messages to see when those were generated. There’s also payment requests logged in Event Espresso > Payment Methods Settings > Logs.


wmnf

July 17, 2018 at 1:43 pm

The Registration Approved to Event Admin match the delivered date and time as seen in Message Activity:

Email	Registration Approved	Event Admin	July 14, 2018 3:18 pm	
Email	Registration Approved	Event Admin	July 14, 2018 3:18 pm	
Email	Registration Approved	Event Admin	July 14, 2018 3:08 pm

The two Braintree rejections and approval were 3:03pm, 3:04pm and 3:07pm, respectively.


wmnf

July 17, 2018 at 1:48 pm

In the payment method logs of EE I see these records found for the transaction:

17746	July 14, 2018 3:07 pm	Braintree	view txn 750259
	17747	July 14, 2018 3:07 pm	Braintree	view txn 750259
	17745	July 14, 2018 3:07 pm	Braintree	view txn 750259


Josh

  • Support Staff

July 17, 2018 at 2:22 pm

I’m sorry, there’s really nothing I can do with that information.


wmnf

July 17, 2018 at 2:27 pm

Is there any other information that could help us determine why the Registration Approved message was sent three times?


Josh

  • Support Staff

July 17, 2018 at 3:18 pm

I don’t believe so.

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Updated by  Josh 1 year, 7 months ago ago

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