Support

Home Forums Event Espresso Premium Default Payment Status for Event:

Default Payment Status for Event:

Posted: July 23, 2012 at 11:19 pm


jlee

July 23, 2012 at 11:19 pm

when folks sign up and pay for a class they receive an email w/ a bill attached
two problems
1. the address of our company is:
123 West SomewhereSome City,AZUnited States84128

needless to say thats incorrect

  1. they paid when they signed up so why would it send a bill


Josh

  • Support Staff

July 24, 2012 at 11:49 am

Try removing the [invoice_link] from the emails that get sent out.


jlee

July 24, 2012 at 2:31 pm

that was my first idea but i can’t find it

and i disabled the others but it still goes out!


Josh

  • Support Staff

July 24, 2012 at 3:44 pm

Which method are you using to compose the emails? In Event Espresso 3.1, there are 3 options:

1) On the general settings page, under mail settings, for a globally set email
2) In the event editor, for event specific emails
3) In the email manager, for re-usable custom emails


jlee

July 24, 2012 at 5:33 pm

i actually never set up any of those some how somewhere there is an email being generated


Josh

  • Support Staff

July 24, 2012 at 5:35 pm

If you didn’t set anything up, it’s most likely using the default emails from the general settings screen. Check those for an invoice link.


jlee

July 25, 2012 at 3:43 am

i looked at all three places you mentioned
the event overview had a blank email
the email manager was empty
and the general settings has two default emails neither of them had the wording of the email that is sent w/ the invoice link
1. Payment Confirmation Email:
2.Default Registration Confirmation Email:


Josh

  • Support Staff

July 25, 2012 at 8:22 am

Can you verify that this email is the one that is sent to the registrant? The email that is sent to the admin will automatically have an invoice link. The invoice link shortcode would need to be in the contents of the registration confirmation email in order for the attendee to get a link to download the invoice. The shortcode will look something like this:
enter image description here


jlee

July 25, 2012 at 11:31 pm

still not finding anything that comes close to what i’m receiving

lets work on getting the address correct
the invoice i receive has the company name but the address is the default 123 West Somewhere Some City,AZ United States 84128

i changed it to our address along time ago but it still comes this way
is there another location i can change it


Josh

  • Support Staff

July 26, 2012 at 9:19 am

In the invoice payment settings box on the Event Espresso>Payments screen.

Are the registrants receiving an invoice link, or only the admin?

The support post ‘Default Payment Status for Event:’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 8 years, 4 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!