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Default Message Templates – mandatory entry fields

Posted: November 15, 2022 at 9:57 am


November 15, 2022 at 9:57 am

I have tried to update the Default Message Templates Registration Approved / Pending / Declined / Cancelled, but I cannot save the changes unless I enter something in the Attendee / Datetime / Ticket Question_List fields. We have never used these for previous events, and don’t need to use them now, so what has changed, and how to I get round it?
If I do need to enter something in them, I don’t understand what they are for, so don’t know which of the available entries I should use.


  • Support Staff

November 15, 2022 at 1:52 pm

Hi there,

This is a bug and I’ve created a ticket to get this fixed.

In the meantime, if you need to save the template and an empty field is showing as required just add a space to that field to allow it to save.

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