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Default Approved Registration not working (EE4.3.1)

Posted: August 29, 2014 at 11:20 am


Tatiana Tate

August 29, 2014 at 11:20 am

I have set my default registration to Approved and checked all events. However, when I attempt to register myself I show up as pending payment. I tracked when my registration appears and it is not until after I select a payment option and am redirected off site. (We want all registrations to appear as Approved so as not to overbook, even without completed payment).

It seem to me that the registration should go through after you fill out the registration for and in fact there is a pop-up that says this has happened. I can not figure out why the registration is not working.

Thank you,

Tanya

  • This topic was modified 5 years, 6 months ago by  Tatiana Tate.
  • This topic was modified 4 weeks, 1 day ago by  Seth Shoultes.


Sidney Harrell

August 29, 2014 at 2:39 pm

I just tried this out in 4.3.1, and it looks like it’s working.
One thing to keep in mind is that in EE4, the registration status (Appoved, etc) is independant of the transaction status (Incomplete, etc). You can have a registration that is Approved, despite it’s transaction being Incomplete.
Can you provide some screenshots or a screencast showing exactly what you are seeing?
Thanks.


Lorenzo Orlando Caum

  • Support Staff

August 29, 2014 at 2:40 pm

Hi,

Was this change made on the event through the event editor –> event registration options?

http://cl.ly/image/2M1o0y1J1L0b

The global setting does not affect existing events.


Lorenzo


Tatiana Tate

August 29, 2014 at 3:27 pm

Example of event I am trying to register for:

https://www.dropbox.com/s/1bxdj1s410y3uba/Screenshot%202014-08-29%2017.20.19.png?dl=0

I just put in my registration info, a green box popped up and said my registration was successful:

https://www.dropbox.com/s/iimdgdi31w6f7ja/Screenshot%202014-08-29%2017.22.04.png?dl=0

When I view registrations I am not there:

https://www.dropbox.com/s/ozjn7e65gjw1e3z/Screenshot%202014-08-29%2017.23.40.png?dl=0

I select paypal, and click on ‘Finalize registration:

https://www.dropbox.com/s/2mo4387i9vmhn4n/Screenshot%202014-08-29%2017.24.12.png?dl=0

Then I go to the paypal offsite.

Now I appear in registrations:

https://www.dropbox.com/s/vvpo1zq4skwobeo/Screenshot%202014-08-29%2017.26.43.png?dl=0

But it lists me as Pending Payment:

https://www.dropbox.com/s/n2fi6eydlz8zcst/Screenshot%202014-08-29%2017.27.07.png?dl=0

I can send login info by PM if that helps.

Thank you,

Tanya


Lorenzo Orlando Caum

  • Support Staff

August 29, 2014 at 4:44 pm

Are you trying to set it to approved regardless of the payment status?


Lorenzo


Tatiana Tate

September 2, 2014 at 2:11 pm

Yes, I want the registration to show as approved as soon as the client fills out their Name and Email and clicks register. I don’t want them to have to select a payment method.


Dean

September 3, 2014 at 6:37 am

Hi Tatiana,

Thanks for letting us know about this, we will look into it.

Please note though that even if the user is marked as Approved they still need to select a payment option of some kind, whether it is an offline gateway (invoice, etc) or an actual payment gateway.

If the event has a price they must select a way to pay.


Josh

  • Support Staff

October 29, 2014 at 1:13 pm

Hi Tatiana,
A little update on this: Event Espresso 4.4.4.p was finally released today and it includes a fix for the issue you reported.

The support post ‘Default Approved Registration not working (EE4.3.1)’ is closed to new replies.

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Status: closed

Updated by  Josh 5 years, 5 months ago ago

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