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Declined transactions still add attendees to Attendee report

Posted: July 7, 2012 at 8:30 am


jomo

July 7, 2012 at 8:30 am

I need some workflow advice –
it seems even if a transaction is declined – the persons information goes into the attendee report, and a Is there anyway to set it that the only way that they are added to the attendee list is if their transaction is approved?
it seems very confusing having some failed transactions and invoices in the list of members. I just need to disable this feature.

thanks!


Josh

  • Support Staff

July 7, 2012 at 12:42 pm

There isn’t a setting where the attendee info isn’t recorded. If the payment is declined or the registration doesn’t pay right away, the payment status is set to incomplete and the registration does not count toward the maximum attendees. Note that the attendee reports can be filtered based on payment status.

filtering

I recommend setting the “Show payment options for “Pending Payments” on the Payment Overview page?” to yes so if the payment doesn’t go through, when they land on the payment page, they can try again.


jomo

July 7, 2012 at 1:03 pm

do you mean set Default Payment Status for Event: Pending on the event page?
or just in the advanced features in general settings? default payment status: Pending – and show payment options for payments to “YES”


Josh

  • Support Staff

July 9, 2012 at 8:15 am

Pending will actually count unpaid registrations toward the total. Incomplete will not.

The status setting in Event Espresso>General settings is a global setting that can be overridden on a per event basis within the event editor.

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