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There isn’t a setting where the attendee info isn’t recorded. If the payment is declined or the registration doesn’t pay right away, the payment status is set to incomplete and the registration does not count toward the maximum attendees. Note that the attendee reports can be filtered based on payment status.
I recommend setting the “Show payment options for “Pending Payments” on the Payment Overview page?” to yes so if the payment doesn’t go through, when they land on the payment page, they can try again. |
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The support post ‘Declined transactions still add attendees to Attendee report’ is closed to new replies.
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