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kim farmer
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February 23, 2016 at 10:32 am
I have a customer who made a payment and it showed that it was approved on my EE backend site but shows declined at authorize.net. she also shows it as declined. why does it show approved on EE?
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Tony
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February 23, 2016 at 10:49 am
Hi Kim,
Can you take a look within your event and let us know what the ‘Default Registration status ‘ is set to please?
In this example its pending payment – http://take.ms/vDYz6
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kim farmer
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February 23, 2016 at 11:10 am
It is set to pending payment.
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Tony
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February 23, 2016 at 11:52 am
To confirm, is it the payment within the transaction that shows as approved or the registration?
Is it this section? – http://take.ms/XcQbU
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kim farmer
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February 23, 2016 at 1:33 pm
no there is a reg code 725-117-1-7d58
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kim farmer
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February 23, 2016 at 2:30 pm
oh i see what you are asking let me check.
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kim farmer
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February 23, 2016 at 2:34 pm
it looks like both the reg and transaction are ‘approved’.
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Tony
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February 24, 2016 at 8:33 am
Hmm, EE should only Approve the registration if the response from the payment method was also Approved.
Can I take a look at the transaction within the admin? If so please send temporary login details using this:
https://eventespresso.com/send-login-details/
Also please include the Registration or Transaction ID in the message so I know where to look.
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