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Home Forums Event Espresso Premium Dear Seth …

Dear Seth …

Posted: July 4, 2012 at 6:26 pm


zoonose

July 4, 2012 at 6:26 pm

Not sure I really like this new website. It is very hard to navigate, and seems very confusing. Fail.

Not sure I really like the necessity to repurchase software I have already paid for. Event Espresso has constantly been in beta mode since I first purchased it. I suggest you tidy up your licensing model somewhat, as it is very lacking.

I REALLY DETEST software developers that provide “levels” of the same software. Added “bonus” features should be standard. It is only a tacky way of charging more for your software. I really don’t care about price. Sell your software at $200 – at least it would not be sub-par and it would be something that you can be proud of. The only reason features should be omitted is if you are relying on third party software to provide the feature, and it is something that all users will not need.

Event Espresso is a LONG way from being a finished product. It is clunky, buggy, and non-intuitive. Perhaps when it has grown up some more, I will come back to it…

  • This topic was modified 8 years, 5 months ago by  Seth Shoultes. Reason: Moving to premium forums


Seth Shoultes

  • Support Staff

July 5, 2012 at 9:40 am

Hi Kevin,

Thanks for your feedback. It saddens me to hear that you don’t like our new website and no longer find Event Espresso a valuable solution. We have worked hard to make Event Espresso the best solution for self hosted events. Yes we know we are not perfect and have made mistakes in our coding along the way. We work hard to fix things that break and try to make sure they don’t happen again.

In my experience, people don’t need every single feature that we have to offer. So we have turned these features into addons. That way people can get what they need without having to dredge through tons of stuff they don’t want.


Josh

  • Support Staff

July 5, 2012 at 9:48 am

I’m sorry to hear that you’re disappointed with the new site. A lot of hard work and care went into it. I admit that it took some getting used to for me, but after using it for a few days, I think it’s a lot easier to find things.

I think this point you raise is in line with our model:

The only reason features should be omitted is if you are relying on
third party software to provide the feature, and it is something that
all users will not need.

The advanced or business license has add-ons that rely on third parties (like Groupon and Mailchimp) and includes features that all users may not need. Eg if you are running a single event each year, the recurring event manager and Multi Event Registration add-ons would not be needed. So we try to give people options instead of forcing to buy things they will never use.

We admit the software is far from perfect, and we are continually working to improve it. In fact, we’re investing a lot of time and development resources right now into making improvements in the areas you mention here.


zoonose

July 6, 2012 at 7:28 am

> I think this point you raise is in line with our model:

That may be the case, but it certainly is at odds with your pricing model. For example, I would like event espresso, plus the roles and permissions add-on, plus the ticketing add-on. For these two add ons alone, I will pay MORE than the business licence (approx $200 vs $179), which gives me 10 add ons?! Holy toledo Batman! Now I am forced financially to purchase the Business licence, and now, guess what? I end up having to “dredge through tons of stuff I don’t want” This does not make economic sense. In any ledger boys…..

Another example. You say you are saddened by my reaction to the website. A lot of hard work went into it. Yes, that much is obvious, but you have worked hard on the wrong things… like trying to confuse your clients. Please tell me exactly what the BASIC features of event espresso are, given that I get “All premium features” in each package?

Please note! I did not say that I no longer found event espresso valuable. I clearly said in my post I would be happy to pay $200 for the software. I just take offence at the “levels” of software licensing. You begin to sound a lot like adobe….


Josh

  • Support Staff

July 6, 2012 at 9:28 am

I can suggest not downloading the add-ons you’d prefer not to use. This will greatly reduce the amount of dredging.


ndaniel

July 6, 2012 at 9:55 am

A word of encouragement EventEspresso team! I do the “IT” stuff for my wife’s business. She’s hosted an average of 40 events a month for the last couple of years. I’ve tried many different online event management systems, trying to find the right balance of cost and features, and not one of them has been even close to perfect.
The fact that EventEspresso has put together a very flexible solution that meets or beats the competition for the very reasonable price you charge should be acknowledged and appreciated. You have put a valuable service within reach of many small businesses who, like us, simply could not afford the same services from other providers. I can get an entire year of EventEspresso licensing for what it would have cost me to host less than a single month of events from a service that charges a per ticket fee. (Please don’t raise your prices though! 😉
For my real job I’m a developer for a major software company that also uses a licensed software model. Your approach makes sense for the specialty features you offer. There is nothing wrong with charging a reasonable amount for a product customers need and use to make money!
As for your website, I find it clean and easy to use. Good luck & best wishes for quick, quality coding on 3.2!

Cheers,
Bill

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